Client Services & Promotional Products Coordinator

One Workforce Global Corporation; Mabalacat; Remote; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO coverage

Remote work option

Job summary

One Workforce Global Corporation seeks a detail-oriented Client Services & Promotional Products Coordinator to manage client projects from inquiry to delivery, coordinating with suppliers, preparing quotes, and ensuring exemplary service throughout the order lifecycle.

The ideal candidate is highly organized, experienced in promotional products, and capable of communicating effectively with US-based clients and vendors while coordinating timelines, proofs, and production schedules.

Qualifications

• 3+ years of customer service, account management, or project coordination experience.
• Experience in promotional products, merchandise, printing, branding, or related industries.
• Experience working with US-based clients.
• Proficiency with CRM systems, order management platforms, and MS Office/Google Workspace.
• Strong multitasking, organization, and deadline management skills.

Responsibilities

• Manage customer inquiries and coordinate projects from quote request to final delivery.
• Analyze client requirements, budgets, timelines, and product specifications to recommend suitable solutions.
• Prepare accurate quotations and coordinate with suppliers to verify product availability, lead times, and production schedules.
• Submit artwork and order specifications to suppliers and monitor approval processes.
• Track production progress and proactively communicate updates to clients and stakeholders.
• Coordinate proofing and product approval processes to ensure order accuracy.
• Maintain strong relationships with clients and suppliers to support successful project execution.
• Ensure all project details, deadlines, and deliverables are managed accurately and efficiently.

Skills

Customer Service & Account Coord

Promotional Products Experience

Quote Preparation & Order Mgmt

Supplier & Vendor Coordination

English Communication

Tools

CRM systems

Order management platforms

Microsoft Office

Google Workspace

Job description

Client Services & Promotional Products Coordinator

Job Summary

One Workforce Global is seeking a skilled Client Services & Promotional Products Coordinator to join our growing team. This role is responsible for managing client projects from initial inquiry through final delivery, coordinating with suppliers, preparing quotes, and ensuring exceptional customer service throughout the order lifecycle. The ideal candidate is detail-oriented, highly organized, and experienced in handling multiple projects while maintaining strong communication with clients and vendors.

Key Responsibilities

• Manage customer inquiries and coordinate projects from quote request to final delivery


• Analyze client requirements, budgets, timelines, and product specifications to recommend suitable solutions


• Prepare accurate quotations and coordinate with suppliers to verify product availability, lead times, and production schedules


• Submit artwork and order specifications to suppliers and monitor approval processes


• Track production progress and proactively communicate updates to clients and stakeholders


• Coordinate proofing and product approval processes to ensure order accuracy


• Maintain strong relationships with clients and suppliers to support successful project execution


• Ensure all project details, deadlines, and deliverables are managed accurately and efficiently

Must-Have Skills

• Customer Service & Account Coordination


• Promotional Products or Branded Merchandise Experience


• Quote Preparation & Order Management


• Supplier & Vendor Coordination


• Strong Written and Verbal English Communication

Experience & Qualifications

• 3+ years of customer service, account management, project coordination, or promotional products experience


• Experience supporting clients within promotional products, merchandise, printing, branding, distribution, or related industries


• Experience working with US-based clients


• Proficiency with CRM systems, order management platforms, and Microsoft Office/Google Workspace


• Strong multitasking, organization, and deadline management skills

Preferred Qualifications

• Experience in the promotional products or branded merchandise industry


• Knowledge of product sourcing, customization methods, and supplier management


• Experience handling custom orders and production timelines


• Familiarity with artwork approval and proofing processes


• Background in distribution, manufacturing coordination, or client services

Work Arrangement

• Remote Position


• Full-Time


• Amenable to work with Shifting hours mainly to mirror US Timezones

Why Join One Workforce Global?

• Full-time employment


• Competitive salary package


• HMO coverage


• Work-life balance


• Supportive and growth-oriented work environment