Product Performance Manager

Globe Telecom, Inc.; Metro Manila; On-site; PHP 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Career growth

Competitive compensation

Flexible benefits

Job summary

Globe Telecom, Inc. through its GCash platform is seeking a Product Performance Manager to drive process improvements and support successful launches within the B2C Product division.

You will collaborate with cross-functional teams to ensure launch readiness, regulatory compliance, and high service levels, while improving documentation and after-sales processes to meet business objectives.

Qualifications

• A college graduate with strong leadership potential.
• 5 years of experience in Product Management, Project Management, or a related field.
• Experience in fintech, banking, financial services, or a similar industry is preferred.
• Strong project management and coordination skills.
• Ability to work effectively with different teams and stakeholders.
• Strong problem-solving and process improvement skills.
• Good communication and interpersonal skills.
• Organized, proactive, and able to manage multiple priorities.
• Customer-focused and committed to delivering quality products and services.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Drive process improvements to make product operations more efficient and scalable.
• Support product launches by ensuring teams are prepared and aligned on processes, requirements, and policies.
• Work with cross-functional teams to support after-sales activities and address product-related concerns.
• Create and improve process and policy documentation based on customer feedback, business insights, and industry best practices.
• Ensure products are launch-ready and aligned with internal policies and regulatory requirements.
• Monitor product service quality and help minimize transaction errors and issues.
• Work closely with teams such as Enterprise Sales, Commercial Enablement, Operations, Trade Assurance, CXM, Finance, and BI to support business objectives.
• Identify opportunities to improve product processes and customer experience.
• Manage projects and other initiatives as needed, ensuring timely completion and alignment with business goals.

Skills

Leadership potential

Product management

Project management

Cross-functional coordination

Problem-solving

Communication skills

Interpersonal skills

Prioritization

Customer focus

Education

Bachelor's degree or higher

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! The Product Performance Manager will drive process improvements and support the successful launch and ongoing performance of products within the B2C Product division.

This role will work closely with cross-functional teams to ensure products are launch-ready, deliver a high level of service, and comply with internal policies and regulatory requirements. The role will also support after-sales activities, improve processes and documentation, and help ensure that product and business objectives are achieved.

You will be responsible for the following:

• Drive process improvements to make product operations more efficient and scalable.
• Support product launches by ensuring teams are prepared and aligned on processes, requirements, and policies.
• Work with cross-functional teams to support after-sales activities and address product-related concerns.
• Create and improve process and policy documentation based on customer feedback, business insights, and industry best practices.
• Ensure products are launch-ready and aligned with internal policies and regulatory requirements.
• Monitor product service quality and help minimize transaction errors and issues.
• Work closely with teams such as Enterprise Sales, Commercial Enablement, Operations, Trade Assurance, CXM, Finance, and BI to support business objectives.
• Identify opportunities to improve product processes and customer experience.
• Manage projects and other initiatives as needed, ensuring timely completion and alignment with business goals.

We are looking for:

• A college graduate with strong leadership potential.
• 5 years of experience in Product Management, Project Management, or a related field.
• Experience in fintech, banking, financial services, or a similar industry is preferred.
• Strong project management and coordination skills.
• Ability to work effectively with different teams and stakeholders.
• Strong problem-solving and process improvement skills.
• Good communication and interpersonal skills.
• Organized, proactive, and able to manage multiple priorities.
• Customer-focused and committed to delivering quality products and services.
• Willingness to learn and adapt in a fast-paced environment.

What success looks like in this role:

• Improved and more efficient product processes.
• Smooth and well-coordinated product launches.
• Strong product service levels and timely resolution of issues.
• Clear and updated processes and documentation.
• Effective collaboration across teams.
• Products that meet internal policies, regulatory requirements, and business objectives.

What We Offer:

• Opportunity for career growth and development in the #1 FinTech company in the country.
• Working with a dynamic and highly collaborative team who want to change the game.
• A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’.

G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app.

Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions.

Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey.

BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.