Product Experience Designer - UI/UX

Globe Telecom, Inc.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Career growth and development

Dynamic, collaborative team

Competitive and flexible compensation

Job summary

GCash is seeking a Product Experience Designer to shape meaningful and intuitive digital experiences across its financial and lifestyle products. You will partner with Product Managers and cross-functional teams to translate customer needs into end-to-end design solutions, from problem definition to live product optimization.

You will drive adoption, engagement, and transaction growth by applying research, analytics, and design systems, while balancing customer needs with business goals in a

Qualifications

• Strong experience in UX/UI, interaction design, prototyping, information architecture, and mobile product design.
• Experience designing end-to-end digital product experiences, from problem definition to implementation and optimization.
• Strong understanding of how customer experience can influence business metrics such as adoption, conversion, engagement, retention, and transaction frequency.
• A strong problem-solving mindset, with the ability to look beyond the initial brief and understand the underlying customer and business problem.
• Experience using customer research, behavioral insights, and product analytics to support design decisions.
• Strong systems-thinking skills and the ability to design experiences as part of a larger product ecosystem.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across Product, Engineering, Analytics, Marketing, and other teams.
• Ability to partner strategically with Product Managers and influence product decisions through design and customer insights.

Responsibilities

• Partner with Product Managers to understand customer problems, business objectives, and key performance indicators, and translate these into meaningful product experiences.
• Design end-to-end customer journeys, including user flows, wireframes, prototypes, interaction models, and high-fidelity UI.
• Create intuitive experiences across GCash’s financial and lifestyle products.
• Develop experience solutions that help improve adoption, conversion, engagement, retention, cross-sell, and transaction frequency.
• Use customer research, behavioral analytics, funnel performance, and market insights to identify customer pain points and design opportunities.
• Balance customer needs, business goals, and technical feasibility when developing design solutions.
• Apply experience architecture, design systems, UI guidelines, and reusable interaction patterns to create consistent experiences across GCash.
• Work closely with Product, Engineering, Analytics, Marketing, and other stakeholders from problem definition through implementation.
• Review post-launch customer behavior and product performance to identify opportunities for continuous improvement.
• Bring a strong customer and design perspective to product discussions and help influence decisions across teams.

Skills

UX/UI

Interaction design

Prototyping

Information architecture

Mobile product design

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! As a Product Experience Designer, you will help shape meaningful and intuitive digital experiences across GCash’s financial and lifestyle products. You’ll work closely with Product Managers and cross-functional teams to understand customer needs, business goals, and product opportunities, then turn these into simple and effective experience solutions. You’ll be involved throughout the product journey—from understanding customer problems and designing end-to-end experiences to using data and customer feedback to continuously improve live products. Your work will help drive key business outcomes such as adoption, conversion, engagement, retention, and transaction growth.

Responsibilities

• Partner with Product Managers to understand customer problems, business objectives, and key performance indicators, and translate these into meaningful product experiences.
• Design end-to-end customer journeys, including user flows, wireframes, prototypes, interaction models, and high-fidelity UI.
• Create intuitive experiences across GCash’s financial and lifestyle products.
• Develop experience solutions that help improve adoption, conversion, engagement, retention, cross-sell, and transaction frequency.
• Use customer research, behavioral analytics, funnel performance, and market insights to identify customer pain points and design opportunities.
• Balance customer needs, business goals, and technical feasibility when developing design solutions.
• Apply experience architecture, design systems, UI guidelines, and reusable interaction patterns to create consistent experiences across GCash.
• Work closely with Product, Engineering, Analytics, Marketing, and other stakeholders from problem definition through implementation.
• Review post-launch customer behavior and product performance to identify opportunities for continuous improvement.
• Bring a strong customer and design perspective to product discussions and help influence decisions across teams.

Qualifications

• Strong experience in UX/UI, interaction design, prototyping, information architecture, and mobile product design.
• Experience designing end-to-end digital product experiences, from problem definition to implementation and optimization.
• Strong understanding of how customer experience can influence business metrics such as adoption, conversion, engagement, retention, and transaction frequency.
• A strong problem-solving mindset, with the ability to look beyond the initial brief and understand the underlying customer and business problem.
• Experience using customer research, behavioral insights, and product analytics to support design decisions.
• Strong systems-thinking skills and the ability to design experiences as part of a larger product ecosystem.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across Product, Engineering, Analytics, Marketing, and other teams.
• Ability to partner strategically with Product Managers and influence product decisions through design and customer insights.
• Comfortable working in a fast-paced environment with changing priorities and evolving customer needs.
• Experience in fintech, digital products, financial services, or lifestyle platforms is a plus.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.