Product Experience Designer - UI/UX GPay

Globe Telecom, Inc.; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Career growth

Competitive compensation

Job summary

GCash in the Philippines is seeking a Product Experience Designer to shape intuitive digital experiences across financial and lifestyle products. You will partner with product managers, engineering, analytics, and marketing to translate customer needs into practical designs.

You will design end-to-end journeys, wireframes, prototypes, and UI, using research and data to drive adoption, engagement, and business outcomes. Fintech experience is a plus, and a strong customer focus is required.

Qualifications

• Strong experience in UX/UI, interaction design, prototyping, information architecture, and mobile product design.
• Experience designing end-to-end digital product experiences, from understanding customer problems to implementation and optimization.
• Strong understanding of how customer experience can impact business metrics such as adoption, conversion, engagement, retention, and transaction frequency.

Responsibilities

• Partner with Product Managers to understand customer needs, business goals, and KPIs, and translate these into intuitive product experiences.
• Design end-to-end customer journeys, including user flows, wireframes, prototypes, interaction models, and high-fidelity UI.
• Create digital experiences across GCash’s financial and lifestyle products that are easy, useful, and consistent for customers.
• Develop experience solutions that help improve adoption, conversion, engagement, retention, cross-sell, and transaction frequency.
• Use customer research, behavioral data, funnel performance, and market insights to identify opportunities and inform design decisions.
• Balance customer needs, business goals, and technical requirements when developing design solutions.
• Apply GCash’s experience architecture, design systems, UI guidelines, and reusable patterns to ensure a consistent experience across products.
• Collaborate with Product, Engineering, Analytics, Marketing, and other stakeholders throughout the product development process, from problem definition to implementation.
• Review post-launch customer behavior and product performance to identify opportunities for continuous improvement.
• Help shape product decisions by bringing a strong customer and experience perspective to cross-functional discussions.

Skills

UX/UI design

Interaction design

Prototyping

Information architecture

Mobile product design

Analytics & research

Cross-functional collaboration

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

As a Product Experience Designer, you’ll help shape simple, intuitive, and meaningful digital experiences across GCash’s financial and lifestyle products. You’ll work closely with Product Managers, Engineering, Analytics, Marketing, and other teams to turn customer needs and business goals into thoughtful product experiences. From understanding the problem to designing and improving live experiences, you’ll use research, data, and design expertise to create experiences that drive adoption, engagement, retention, conversion, and other business outcomes.

You will be responsible for the following:

• Partner with Product Managers to understand customer needs, business goals, and key performance indicators, and translate these into intuitive product experiences.
• Design end-to-end customer journeys, including user flows, wireframes, prototypes, interaction models, and high-fidelity UI.
• Create digital experiences across GCash’s financial and lifestyle products that are easy, useful, and consistent for customers.
• Develop experience solutions that help improve adoption, conversion, engagement, retention, cross-sell, and transaction frequency.
• Use customer research, behavioral data, funnel performance, and market insights to identify opportunities and inform design decisions.
• Balance customer needs, business goals, and technical requirements when developing design solutions.
• Apply GCash’s experience architecture, design systems, UI guidelines, and reusable patterns to ensure a consistent experience across products.
• Collaborate with Product, Engineering, Analytics, Marketing, and other stakeholders throughout the product development process, from problem definition to implementation.
• Review post-launch customer behavior and product performance to identify opportunities for continuous improvement.
• Help shape product decisions by bringing a strong customer and experience perspective to cross-functional discussions.

We are looking for:

• Strong experience in UX/UI, interaction design, prototyping, information architecture, and mobile product design.
• Experience designing end-to-end digital product experiences, from understanding customer problems to implementation and optimization.
• Strong understanding of how customer experience can impact business metrics such as adoption, conversion, engagement, retention, and transaction frequency.
• A strong problem-solving mindset and the ability to look beyond the initial brief to understand the real customer and business problem.
• Ability to use customer research, behavioral insights, and product analytics to support design decisions.
• Strong systems-thinking skills, with the ability to design experiences that work within a larger product and ecosystem.
• Strong collaboration and communication skills, with the ability to work effectively with Product Managers and other cross-functional teams.
• Ability to influence product decisions and partner strategically with stakeholders.
• Comfortable working in a fast-paced environment where priorities and customer needs can evolve.
• Experience in fintech, financial products, lifestyle platforms, or other digital products is a plus.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines. Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones. GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.