Product Operations Head

Globe Telecom, Inc.; Taguig; On-site; PHP 4,500,000 - 8,000,000; Full time

Job summary

GCash, the country's leading fintech app, is seeking a Product Operations Head to scale operations, ensure reliability, and support growth. You will drive cross-functional collaboration across Product, Finance, Operations, Compliance, CX, and partners, while improving workflows and automating processes to reduce manual work.

You will lead a high-performing team, translate business strategy into product strategy, and provide regular reporting on product health, incidents, and risks to sustain

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Finance, or related field.
• 5–10+ years of relevant experience in Product Operations, Business Operations, Product Management, Payments, or Fintech.
• 4–6+ years in people leadership.
• Basic understanding of software and APIs (no coding expertise needed).
• Data-driven decision making skills.

Responsibilities

• Lead Product Operations & Strategy: Own the product vision and roadmap, translating business strategy into product strategy and ensuring products achieve targeted success and operational performance.
• Customer & Partner Experience: Ensure products are intuitive, reliable, and responsive to customer and partner needs, including effective handling of in-app experiences, API issues, feedback, and requirements.
• Operational Excellence & Cross-Functional Delivery: Lead coordination across Product, Finance, Operations, Compliance, CX, and partners; improve workflows, controls, monitoring, and automation while delivering projects and enhancements on time.
• Leadership, Problem-Solving & Performance Management: Build and lead high-performing teams, provide leadership with regular reporting and recommendations, proactively resolve operational and product risks, and address unforeseen issues or critical project blockers to maintain product health and business continuity.

Skills

Leadership

Analytical thinking

Data-driven decisions

Problem solving

API understanding

Education

Bachelor’s degree

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation!

G ka ba? Join the G Nation today! The Product Operations Head leads the Product Operations function, ensuring products run efficiently, reliably, and at scale while supporting business growth.

The role drives cross-functional coordination across Product, Finance, Operations, Compliance, CX, and partners, while overseeing customer feedback, requirements, issues, and operational blockers. It identifies bottlenecks, improves workflows and controls, and drives automation to reduce manual intervention and business disruption. The role also provides leadership with regular reporting, insights, and recommendations on product health, operational performance, incidents, and risks.

You will be responsible for the following:

• Lead Product Operations & Strategy: Own the product vision and roadmap, translating business strategy into product strategy and ensuring products achieve targeted success and operational performance.
• Customer & Partner Experience: Ensure products are intuitive, reliable, and responsive to customer and partner needs, including effective handling of in-app experiences, API issues, feedback, and requirements.
• Operational Excellence & Cross-Functional Delivery: Lead coordination across Product, Finance, Operations, Compliance, CX, and partners; improve workflows, controls, monitoring, and automation while delivering projects and enhancements on time.
• Leadership, Problem-Solving & Performance Management: Build and lead high-performing teams, provide leadership with regular reporting and recommendations, proactively resolve operational and product risks, and address unforeseen issues or critical project blockers to maintain product health and business continuity.

We are looking for the following:

• Bachelor’s degree in Business, Engineering, Computer Science, Finance, or related field
• 5–10+ years of relevant experience in Product Operations, Business Operations, Product Management, Payments, or Fintech
• 4–6+ years in people leadership
• Basic understanding of software and APIs (no coding expertise needed)
• Critical and analytical thinker
• Data-driven decision making skills

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.