Product Performance & Launch Manager

Globe Telecom, Inc.; Philippines; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

GCash is seeking a Product Performance Manager to drive process improvements and support launch-ready products. You will collaborate with cross-functional teams to ensure regulatory compliance and high service levels while enhancing after-sales processes.

The role requires a college graduate with at least 5 years in product or project management, preferably in fintech or financial services. Strong organizational, communication, and problem-solving skills are essential.

Qualifications

• College graduate with leadership potential.
• 5 years of experience in Product Management, Project Management, or related field.
• Experience in fintech, banking, financial services, or a similar industry preferred.
• Strong project management and coordination skills.
• Good communication and interpersonal skills.

Responsibilities

• Drive process improvements to make product operations more efficient and scalable.
• Support product launches by ensuring teams are prepared and aligned on processes, requirements, and policies.
• Work with cross-functional teams to support after-sales activities and address product-related concerns.
• Create and improve process and policy documentation based on customer feedback, business insights, and industry best practices.
• Ensure products are launch-ready and aligned with internal policies and regulatory requirements.
• Monitor product service quality and help minimize transaction errors and issues.
• Identify opportunities to improve product processes and customer experience.
• Manage projects and other initiatives as needed, ensuring timely completion and alignment with business goals.

Skills

Leadership potential

Project management

Coordination skills

Communication skills

Customer focus

Education

College degree

Job description

GCash is seeking a Product Performance Manager to drive process improvements and support launch-ready products. You will collaborate with cross-functional teams to ensure regulatory compliance and high service levels while enhancing after-sales processes.

The role requires a college graduate with at least 5 years in product or project management, preferably in fintech or financial services. Strong organizational, communication, and problem-solving skills are essential.