Head of Product Operations & Growth

Globe Telecom, Inc.; Taguig; On-site; PHP 4,500,000 - 8,000,000; Full time

Job summary

GCash, the country's leading fintech app, is seeking a Product Operations Head to scale operations, ensure reliability, and support growth. You will drive cross-functional collaboration across Product, Finance, Operations, Compliance, CX, and partners, while improving workflows and automating processes to reduce manual work.

You will lead a high-performing team, translate business strategy into product strategy, and provide regular reporting on product health, incidents, and risks to sustain

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Finance, or related field.
• 5–10+ years of relevant experience in Product Operations, Business Operations, Product Management, Payments, or Fintech.
• 4–6+ years in people leadership.
• Basic understanding of software and APIs (no coding expertise needed).
• Data-driven decision making skills.

Responsibilities

• Lead Product Operations & Strategy: Own the product vision and roadmap, translating business strategy into product strategy and ensuring products achieve targeted success and operational performance.
• Customer & Partner Experience: Ensure products are intuitive, reliable, and responsive to customer and partner needs, including effective handling of in-app experiences, API issues, feedback, and requirements.
• Operational Excellence & Cross-Functional Delivery: Lead coordination across Product, Finance, Operations, Compliance, CX, and partners; improve workflows, controls, monitoring, and automation while delivering projects and enhancements on time.
• Leadership, Problem-Solving & Performance Management: Build and lead high-performing teams, provide leadership with regular reporting and recommendations, proactively resolve operational and product risks, and address unforeseen issues or critical project blockers to maintain product health and business continuity.

Skills

Leadership

Analytical thinking

Data-driven decisions

Problem solving

API understanding

Education

Bachelor’s degree

Job description

GCash, the country's leading fintech app, is seeking a Product Operations Head to scale operations, ensure reliability, and support growth. You will drive cross-functional collaboration across Product, Finance, Operations, Compliance, CX, and partners, while improving workflows and automating processes to reduce manual work.

You will lead a high-performing team, translate business strategy into product strategy, and provide regular reporting on product health, incidents, and risks to sustain