Product Performance Lead - FinTech Launch & Optimization

Globe Telecom, Inc.; Metro Manila; On-site; PHP 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Career growth

Competitive compensation

Flexible benefits

Job summary

Globe Telecom, Inc. through its GCash platform is seeking a Product Performance Manager to drive process improvements and support successful launches within the B2C Product division.

You will collaborate with cross-functional teams to ensure launch readiness, regulatory compliance, and high service levels, while improving documentation and after-sales processes to meet business objectives.

Qualifications

• A college graduate with strong leadership potential.
• 5 years of experience in Product Management, Project Management, or a related field.
• Experience in fintech, banking, financial services, or a similar industry is preferred.
• Strong project management and coordination skills.
• Ability to work effectively with different teams and stakeholders.
• Strong problem-solving and process improvement skills.
• Good communication and interpersonal skills.
• Organized, proactive, and able to manage multiple priorities.
• Customer-focused and committed to delivering quality products and services.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Drive process improvements to make product operations more efficient and scalable.
• Support product launches by ensuring teams are prepared and aligned on processes, requirements, and policies.
• Work with cross-functional teams to support after-sales activities and address product-related concerns.
• Create and improve process and policy documentation based on customer feedback, business insights, and industry best practices.
• Ensure products are launch-ready and aligned with internal policies and regulatory requirements.
• Monitor product service quality and help minimize transaction errors and issues.
• Work closely with teams such as Enterprise Sales, Commercial Enablement, Operations, Trade Assurance, CXM, Finance, and BI to support business objectives.
• Identify opportunities to improve product processes and customer experience.
• Manage projects and other initiatives as needed, ensuring timely completion and alignment with business goals.

Skills

Leadership potential

Product management

Project management

Cross-functional coordination

Problem-solving

Communication skills

Interpersonal skills

Prioritization

Customer focus

Education

Bachelor's degree or higher

Job description

Globe Telecom, Inc. through its GCash platform is seeking a Product Performance Manager to drive process improvements and support successful launches within the B2C Product division.

You will collaborate with cross-functional teams to ensure launch readiness, regulatory compliance, and high service levels, while improving documentation and after-sales processes to meet business objectives.