Product Owner (POS)

Confidential Careers; Pasig; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

Confidential Careers seeks a Product Owner for In-Store Solutions to lead strategy, product management, and delivery of in-store technology across the EMEAA region. You will own regional platforms (POS, SOK, KDS, Digital Menu Boards, inventory, and payments) and ensure scalable, compliant deployments aligned with roadmaps.

You’ll collaborate with In-Store Solutions partners, country Technology teams, Operations, and Restaurant Systems to meet requirements, coordinate rollouts, and drive

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• At least 8 years in IT, digital solutions, or product management, including 5+ years leading complex implementations or portfolios.
• Experience in QSR or hospitality is strongly preferred.
• Hybrid work (2 days onsite, 3 days WFH) in Ortigas, Pasig City.

Responsibilities

• Develop and maintain the in-store solutions strategy and multi-year roadmap.
• Act as regional product owner for assigned platforms and integrations.
• Plan design, configuration, testing, rollout, and support transition.
• Coordinate country teams, Operations, vendors, and partners.
• Ensure interoperability among POS, SOK, KDS, DMB, loyalty, and payments.
• Define acceptance criteria and lead go/no-go assessments.
• Monitor performance and drive continuous improvement.

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline

Job description

The Product Owner for In-Store Solutions shall lead the strategy, product management, implementation, integration, and continuous improvement of in-store technology solutions across the EMEAA region. The role is responsible for regional product ownership and delivery coordination for POS, SOK, KDS, Digital Menu Boards, store inventory, forecasting and production systems, aggregator and payment integrations, and other restaurant technology platforms. The Manager shall collaborate with In-Store Solutions partners, country Business Technology teams, Operations, Restaurant Systems, and other divisions to ensure that solutions meet operational requirements, follow agreed roadmaps, and remain stable and scalable after deployment.

Key Responsibilities:

Product Strategy and Roadmap

• Partners with the EMEAA Head of Digital and Technology to develop and maintain the in-store solutions strategy and multi-year product roadmap.
• Defines product vision, target capabilities, implementation sequence, and adoption approach.
• Evaluates restaurant technologies and identifies standardization, automation, scalability, and cost opportunities.

Product Ownership and Requirements Management

• Acts as regional product owner for assigned platforms and integrations.
• With the technology partner, gathers, validates, documents, and prioritizes business, store, technical, reporting, security, privacy, and legal requirements.
• Maintains the backlog and facilitates decisions on configuration, localization, standardization, and product gaps.

Program, Project, and Rollout Management

• Plans and manages design, configuration, integration, testing, training, pilots, rollout, hypercare, and support transition.
• Coordinates country teams, regional functions, Operations, vendors, franchisees, and implementation partners.
• Monitors scope, schedule, budget, resources, dependencies, risks, issues, and readiness.
• Supports new-store openings and market-entry programs.

Solution Architecture and Integration

• Collaborates with technology partners and regional infrastructure, security, data, and integration teams to maintain the target functional architecture.
• Ensures interoperability among POS, SOK, KDS, BOH, FOH, DMB, loyalty, payment, aggregator, reporting, and data platforms.

Testing, Quality Assurance, and Release Management

• Coordinates integration, user acceptance, regression, compatibility, and store-operational testing.
• Maintains consolidated scripts, defects, priorities, owners, and target dates.
• Leads go/no-go assessments and coordinates releases and enhancements.

Service Management and Continuous Improvement

• Supports the BT Manager for Service Management in establishing the support model and overseeing incidents, service requests, problems, and product defects.
• Leads root-cause analysis, corrective actions, and operational transition.
• Monitors availability, transaction performance, reliability, store impact, and user experience.

Vendor and Commercial Management

• Conducts in-store vendor evaluations and manages strategic solution and implementation partners.
• Reviews proposals, subscriptions, support charges, implementation fees, engineering rates, travel, licensing, renewals, and statements of work.
• Validates regional, country, and franchisee cost responsibilities.

Stakeholder, Change, and Adoption Management

• Develops communication, training, readiness, and adoption plans.
• Facilitates governance workshops and converts store feedback into prioritized improvements.

Governance, Risk, Security, and Compliance

• Partners with Digital and Technology colleagues to ensure compliance with architecture, information security, data privacy, legal, audit, and regulatory requirements.
• Coordinates assessments, access controls, customer-data handling, retention, consent, notices, documentation, and remediation.
• Escalates material delivery, operational, security, privacy, and compliance risks.

Performance Monitoring and Reporting

• Defines and monitors product, project, service, adoption, vendor, and financial measures.
• Develops dashboards and reports covering roadmap, testing, defects, releases, incidents, availability, costs, adoption, and benefits.

Job Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• At least 8 years experience in information technology, digital solutions, restaurant systems, or product management, including at least 5 years leading complex implementations or product portfolios.
• Experience in QSR, other restaurant formats, or hospitality is strongly preferred.
• Must be willing to work on a hybrid arrangement (2 days onsite and 3 days work-from-home per week) and be assigned in Ortigas, Pasig City.