Product Operations Associate

PALMPAY LIMITED; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

PALMPAY LIMITED is seeking a Product Operations Associate to support product-related operations in the Philippines. In this full-time, onsite role in BGC, Taguig, you will act as a primary contact for internal teams, triaging issues and ensuring smooth day-to-day operations.

The ideal candidate holds a bachelor’s degree and has 1–3 years of relevant experience, preferably in a fintech environment. The role demands strong problem-solving, analytical, and communication skills.

Qualifications

• 1–3 years of experience in Product Operations or related roles.
• Experience in issue tracking or operational support workflows is a plus.
• Ability to thrive in a fast-paced collaborative environment.

Responsibilities

• Serve as primary contact for product-related inquiries.
• Triage issues and track resolution progress.
• Maintain and improve internal documentation and SOPs.

Skills

Problem-solving skills

Analytical skills

Excellent communication

Stakeholder management

Organizational skills

Education

Bachelor’s degree in Business, IT, Engineering, Finance, or related field

Tools

Microsoft Office

Google Workspace

Job description

Job Title: Product Operations Associate

Location: BGC, Taguig (Full Time, Onsite)

Role Objective

The Product Operations Associate will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.

Key Responsibilities

Act as the primary point of contact for product-related inquiries from internal teams

Provide support to:

• Sales
• Operations
• Collections
• Credit Review

Perform issue triaging, including:

• Identifying root causes
• Classifying issues (bug, enhancement, expected behavior)
• Tracking resolution progress

Ensure timely and accurate responses to all product-related concerns

Maintain, update, and improve:

• Internal documentation
• Product guidelines

Standard Operating Procedures (SOPs)

Coordinate closely with Product Managers for:

• Escalations
• Product clarifications
• Issue resolution

Monitor recurring issues and proactively suggest process or product improvements

Ensure clear and consistent communication between Product and business teams

Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, Finance, or any related field
• At least 1–3 years of experience in Product Operations, Business Operations, Customer Support, or related roles, preferably in a fintech, banking, or technology-driven company
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management abilities
• Experience in issue tracking, ticketing systems, or operational support workflows is an advantage
• Ability to work in a fast-paced and highly collaborative environment
• Highly organized with strong attention to detail
• Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus

Preferred Competencies

• Understanding of fintech products, lending operations, digital payments, or financial services processes
• Experience working with cross-functional teams including Product, Engineering, Risk, and Operations
• Ability to analyze operational pain points and recommend scalable solutions

Strong sense of accountability, ownership, and urgency in handling issues