Product Operations Architect — AI-Enabled

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking a Product Operations Specialist to support daily operations, system setup, and production maintenance.

You will assist with testing, attend product ceremonies, and generate operational reports while collaborating with Technology and Operations teams. The role emphasizes using AI-driven tools to streamline processes and improve efficiency, requiring strong communication and the ability to manage multiple priorities in a dynamic

Qualifications

• At least 4 years of relevant experience in product operations, platform operations, system administration, technical support, or a related operational role.
• Strong technical proficiency with the ability to quickly adapt to new systems, applications, and technologies.
• Ability to communicate clearly and concisely with colleagues across internal departments.
• Strong attention to detail with ability to manage multiple priorities and deadlines.
• Basic proficiency with generative AI tools, such as ChatGPT, Copilot, or Claude.

Responsibilities

• Support day-to-day product operations and availability through system setup and configuration.
• Assist with system testing and participate in product meetings and development ceremonies.
• Create and maintain internal system and process documentation and produce reports.
• Resolve product issues with Technology and Operations teams and review tickets.
• Use AI to create tools and procedures that improve operational efficiency.

Skills

Product operations

Platform operations

System administration

Technical support

Communication

Multitasking

Attention to detail

Adaptability

Tools

Generative AI tools

Job description

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking a Product Operations Specialist to support daily operations, system setup, and production maintenance.

You will assist with testing, attend product ceremonies, and generate operational reports while collaborating with Technology and Operations teams. The role emphasizes using AI-driven tools to streamline processes and improve efficiency, requiring strong communication and the ability to manage multiple priorities in a dynamic