AI Data Operations Specialist

HumanSignal Services (formerly Erud AI); Manila; On-site; PHP 3,382,534 - 4,612,546; Full time

Job summary

HumanSignal Services (formerly Erud AI) is seeking an Operational Manager in Manila, Philippines. This role ensures the delivery of high-quality data for AI projects, managing complex operational processes across various teams.

You will build operational excellence, drive process improvements, and navigate shifting customer requirements. The ideal candidate will have a strong analytical background and at least 2 years of operational experience.

Qualifications

• 2+ years of experience in an operational role or top-tier consulting firm.
• Action-oriented; balances creative problem-solving with scrappy execution.
• Strong analytical and process-improvement capability.

Responsibilities

• Build and drive critical operational processes to meet day-to-day customer delivery commitments.
• Manage daily operations across multiple fellow or contributor programs.
• Maintain operational trackers and documentation to ensure consistent execution.

Skills

SQL proficiency

Analytical skills

Process improvement

Creative problem-solving

Education

Undergraduate degree in analytics-heavy field

Tools

Zendesk

Notion

Airtable

Job description

HumanSignal Services (formerly Erud AI) is seeking an Operational Manager in Manila, Philippines. This role ensures the delivery of high-quality data for AI projects, managing complex operational processes across various teams.

You will build operational excellence, drive process improvements, and navigate shifting customer requirements. The ideal candidate will have a strong analytical background and at least 2 years of operational experience.