Product Manager, Self-Serve Growth & Activation

Customer.io; Philippines; Remote; PHP 8,426,000 - 9,594,000; Full time

Benefits offered by this job

100% medical coverage

16 weeks parental leave

Unlimited PTO

Remote-work stipend

Professional development budget

Job summary

Customer.io is seeking a Product Manager to enhance how customers experience their first weeks with us in a fully remote, async-first setting. You will own a defined self-serve journey, leverage data and experiments to remove friction, and partner with Marketing, CX, and Design to ensure a consistent experience across touchpoints.

You will drive activation, retention, and monetization metrics with cross-functional teams.

Qualifications

• 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.
• Experience using or developing AI-powered tooling in your product workflow.
• A track record of improving activation or retention metrics.
• Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
• Experience collaborating across Product, Marketing, and CX.
• A clear communicator who simplifies complexity and drives alignment.
• Deep curiosity about what helps customers succeed.
• Comfort working autonomously in a remote, async-first environment.

Responsibilities

• Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.
• Find and resolve friction points using data, experimentation, and customer insight.
• Define and track success metrics for activation, retention, and monetization.
• Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.
• Work with Engineering to scope and deliver improvements that reduce time-to-value.
• Run A/B tests and growth experiments to find what drives conversion and engagement.
• Communicate priorities and progress clearly across teams and leadership.

Skills

Product management

SaaS

AI tooling

Activation/retention

Experimentation

Cross-functional collaboration

Data-driven decision making

Remote/async work

Tools

AI tooling?

Job description

Customer.io is seeking a Product Manager to enhance how customers experience their first weeks with us in a fully remote, async-first setting. You will own a defined self-serve journey, leverage data and experiments to remove friction, and partner with Marketing, CX, and Design to ensure a consistent experience across touchpoints.

You will drive activation, retention, and monetization metrics with cross-functional teams.