Product Manager, Personal Loans — Elevate CX & Growth

Metrobank; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Metrobank is seeking a Product Manager for Personal Loans to own daily performance and customer experience, driving lifecycle communications and operational health. You will coordinate with diverse stakeholders to deliver initiatives that boost customer outcomes and business performance.

The role requires strong analytical and communication skills, with experience in product or portfolio management, banking, and operations.

Qualifications

• Background in Product Management, Portfolio Management, Business Analysis, Customer Experience, Operations, Banking or related fields preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Comfortable working with data, financials, documentation, creative teams, and multiple stakeholders simultaneously.
• Proficient in Excel and PowerPoint, with strong written and verbal communication skills.
• Able to navigate stakeholder requirements and align multiple teams toward common objectives.

Responsibilities

• Own day-to-day performance, customer experience, and operational health of Personal Loans; drive lifecycle communications and metrics.
• Coordinate across stakeholder units to ensure delivery of business and customer initiatives.
• Monitor portfolio, operational, and customer metrics; recommend actions based on insights.
• Support stable operations across booking, billing, collections, repayment, and ADA-related processes.
• Investigate customer and operational issues and coordinate resolutions with relevant teams.
• Drive initiatives to improve customer experience, efficiency, portfolio performance, and process effectiveness.
• Prepare business requirements, concept papers, process flows, and product documentation.
• Coordinate UAT, implementation activities, and process enhancement initiatives.
• Manage product housekeeping activities, including L3 updates, memos, documentation, audits and governance.

Skills

Product Management

Portfolio Management

Business Analysis

Customer Experience

Operations

Banking

Stakeholder Management

Data-driven decisions

Communication

Tools

Excel

PowerPoint

Job description

Metrobank is seeking a Product Manager for Personal Loans to own daily performance and customer experience, driving lifecycle communications and operational health. You will coordinate with diverse stakeholders to deliver initiatives that boost customer outcomes and business performance.

The role requires strong analytical and communication skills, with experience in product or portfolio management, banking, and operations.