Product Manager - Personal Loans

Metrobank; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Metrobank is seeking a Product Manager for Personal Loans to own daily performance and customer experience, driving lifecycle communications and operational health. You will coordinate with diverse stakeholders to deliver initiatives that boost customer outcomes and business performance.

The role requires strong analytical and communication skills, with experience in product or portfolio management, banking, and operations.

Qualifications

• Background in Product Management, Portfolio Management, Business Analysis, Customer Experience, Operations, Banking or related fields preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Comfortable working with data, financials, documentation, creative teams, and multiple stakeholders simultaneously.
• Proficient in Excel and PowerPoint, with strong written and verbal communication skills.
• Able to navigate stakeholder requirements and align multiple teams toward common objectives.

Responsibilities

• Own day-to-day performance, customer experience, and operational health of Personal Loans; drive lifecycle communications and metrics.
• Coordinate across stakeholder units to ensure delivery of business and customer initiatives.
• Monitor portfolio, operational, and customer metrics; recommend actions based on insights.
• Support stable operations across booking, billing, collections, repayment, and ADA-related processes.
• Investigate customer and operational issues and coordinate resolutions with relevant teams.
• Drive initiatives to improve customer experience, efficiency, portfolio performance, and process effectiveness.
• Prepare business requirements, concept papers, process flows, and product documentation.
• Coordinate UAT, implementation activities, and process enhancement initiatives.
• Manage product housekeeping activities, including L3 updates, memos, documentation, audits and governance.

Skills

Product Management

Portfolio Management

Business Analysis

Customer Experience

Operations

Banking

Stakeholder Management

Data-driven decisions

Communication

Tools

Excel

PowerPoint

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Product Manager – Personal Loans

Job Summary

Own the day-to-day performance, customer experience, and operational health of the Personal Loans business by driving lifecycle communications, monitoring portfolio and operational metrics, supporting stable operations, and delivering initiatives that improve customer outcomes, operational efficiency, and business performance.

The role serves as a key coordinator across different stakeholder and support units to ensure the successful delivery of business and customer initiatives for the Personal Loans business. This role reports directly to the Personal Loans Product Builds & Process Lead.

Specific Duties & Responsibilities

• Manage customer lifecycle communications and develop communication briefs and requirements, including coordinating with creatives and stakeholders to ensure timely and accurate deployment of customer communications.
• Maintain and enhance end-to-end customer journey maps; identify pain points, process gaps, and opportunities to improve customer experience and business outcomes.
• Monitor key Personal Loans portfolio, operational, and customer metrics and recommend actions based on insights.
• Support stable operations across booking, billing, collections, repayment, and ADA-related processes.
• Investigate customer and operational issues and coordinate resolution with relevant teams.
• Drive initiatives that improve customer experience, operational efficiency, portfolio performance, and process effectiveness.
• Prepare business requirements, concept papers, process flows, and product documentation.
• Coordinate UAT, implementation activities, and process enhancement initiatives.
• Manage product housekeeping activities, including L3 updates, memos, documentation, audit inquiries, and governance requirements.

Qualifications

• Background in Product Management, Portfolio Management, Business Analysis, Customer Experience, Operations, Banking, or related fields preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Comfortable working with data, financials, documentation, creative teams, and multiple stakeholders simultaneously.
• Proficient in Excel and PowerPoint, with strong written and verbal communication skills.
• Able to navigate stakeholder requirements and align multiple teams toward common objectives.
• Demonstrates a positive attitude, strong ownership mindset, and willingness to learn.