Personal Loans Product Manager: CX & Ops

Metrobank; Makati; On-site; PHP 650,000 - 950,000; Full time

Job summary

Metrobank is seeking a role to own day-to-day performance of its Personal Loans business in Metro Manila. You will drive lifecycle communications, monitor portfolio metrics, and support stable operations across booking and collections.

The ideal candidate has a background in product/portfolio management, business analysis, and customer experience, with strong analytical and stakeholder skills. Proficiency in Excel and PowerPoint is expected to enable data-driven decisions.

Qualifications

• Background in Product Management, Portfolio Management, Business Analysis, Customer Experience, Operations, Banking, or related fields preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Comfortable working with data, financials, documentation, creative teams, and multiple stakeholders simultaneously.
• Proficient in Excel and PowerPoint, with strong written and verbal communication skills.

Responsibilities

• Own day-to-day performance of Personal Loans by driving lifecycle communications and coordinating with stakeholders.
• Maintain end-to-end customer journey maps; identify pain points and opportunities to improve outcomes.
• Monitor portfolio, operational and customer metrics; recommend actions based on insights.
• Support stable operations across booking, billing, collections, repayment, and ADA processes.
• Investigate customer and operational issues and coordinate resolution with relevant teams.
• Drive initiatives to improve customer experience, efficiency, portfolio performance and process effectiveness.
• Prepare business requirements, concept papers, process flows and product documentation.
• Coordinate UAT, implementation activities and process enhancement initiatives.
• Manage product housekeeping activities including memos, documentation, audits and governance.

Skills

Product Management

Portfolio Management

Business Analysis

Customer Experience

Operations

Banking

Tools

Excel

PowerPoint

Job description

Metrobank is seeking a role to own day-to-day performance of its Personal Loans business in Metro Manila. You will drive lifecycle communications, monitor portfolio metrics, and support stable operations across booking and collections.

The ideal candidate has a background in product/portfolio management, business analysis, and customer experience, with strong analytical and stakeholder skills. Proficiency in Excel and PowerPoint is expected to enable data-driven decisions.