Product Development & Project Management Officer

PJ Lhuillier Group of Companies; Makati; Vor Ort; PHP 700.000 - 1.100.000; Vollzeit

Zusammenfassung

PJ Lhuillier Group of Companies is seeking a Loyalty Programs Manager to drive customer engagement through innovative rewards structures and data-driven decisions. You will work across Marketing, IT, and Operations to ensure successful program execution and alignment with business goals.

The role emphasizes market research, KPI monitoring, and collaboration with stakeholders to launch enhancements and manage project plans and budgets.

Qualifikationen

• A four-year business degree is required.
• 3+ years in product development, marketing, or project management, preferably in banking/financial services.
• Strong analytical and data-driven decision-making skills.
• Excellent project management, organizational, and communication skills.
• Experience with customer loyalty programs is a plus.
• Ability to manage multiple tasks and collaborate with stakeholders.

Aufgaben

• Conduct market research and analyze customer trends.
• Design rewards structures and features for loyalty programs.
• Collaborate with Marketing, IT, and Operations for program execution.
• Monitor KPIs like retention, redemption rates, and ROI.
• Recommend enhancements based on data and feedback.
• Lead implementation of new loyalty initiatives and improvements.
• Develop and manage project plans, timelines, and budgets.
• Ensure loyalty programs align with business goals and customer needs.
• Track and report milestones and deliverables.
• Coordinate with IT/tech teams for platform integration.

Kenntnisse

Analytical skills

Project management

Communication skills

Data-driven decision making

Ausbildung

Bachelor's degree in business

Jobbeschreibung

This position plays a key role in managing and enhancing our customer loyalty programs. You'll collaborate across teams to design and implement strategies that boost customer engagement, satisfaction, and retention.

Responsibilities:

• Conduct market research and analyze customer trends.
• Design innovative rewards structures and features.
• Collaborate with cross-functional teams (Marketing, IT, Operations) for seamless program execution.
• Monitor key performance indicators such as retention, redemption rates, and ROI.
• Recommend enhancements based on performance data and customer feedback.
• Lead implementation of new rewards initiatives and improvements.
• Develop and manage project plans, timelines, and budgets.
• Ensure reward programs align with business goals and customer needs.
• Track and report project milestones and deliverables.
• Partner with IT and technology teams for platform integration.

Qualifications:

• A graduate of any 4-year business course
• At least 3 years of relevant experience in product development, marketing, or project management -preferably in banks or financial services
• Strong analytical and data-driven decision-making skills
• Excellent project management, organizational, and communication skills
• Experience working with customer loyalty programs a big plus
• Able to manage multiple tasks and collaborate with stakeholders