Product and Operations Manager

PALMPAY LIMITED; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

PALMPAY LIMITED in Manila, Philippines, is seeking a Product & Operations Manager to support product launches, improve processes, coordinate with HQ, and train Sales & Operations teams. The role focuses on coordinating between product and operations, creating training materials plus SOPs and user guides, and developing marketing and sales collateral for local teams.

Strong English communication and cross-functional coordination are essential, with 3–5 years in product or sales ops, preferably in

Qualifications

• 3–5 years of experience in Product, Product Operations, or Sales Operations.
• Experience in fintech, consumer finance, or smartphone retail is preferred.
• Strong communication and coordination skills.
• Good English communication skills.

Responsibilities

• Test product processes and support new product/feature launches.
• Identify product and operational issues and coordinate with HQ for resolution.
• Prepare training materials, SOPs, FAQs, and user guides.
• Conduct product and process training for local Sales and Operations teams.
• Prepare and manage marketing and sales materials, such as flyers, posters, and product introductions.
• Collect feedback from frontline teams and support product/process improvements.

Skills

Product experience

Operations coordination

Communication

English proficiency

Job description

Job Title

Product & Operations Manager

Location

BGC，Manila, Philippines

Employment Type

Full Time

Set up

Onsite

Job Summary

We’re looking for a Product & Operations Manager to support product launches, improve processes, coordinate with HQ, and train Sales & Operations teams.

Key Responsibilities

• Test product processes and support new product/feature launches.
• Identify product and operational issues and coordinate with HQ for resolution.
• Prepare training materials, SOPs, FAQs, and user guides.
• Conduct product and process training for local Sales and Operations teams.
• Prepare and manage marketing and sales materials, such as flyers, posters, and product introductions.
• Collect feedback from frontline teams and support product/process improvements.

Requirements

• 3-5 years of experience in Product, Product Operations, or Sales Operations.
• Experience in fintech, consumer finance, or smartphone retail is preferred.
• Strong communication and coordination skills.
• Good English communication skills.