Product and Operations Manager

PalmPay; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

PalmPay is seeking a Product & Operations Manager in Manila (BGC) to support product launches, improve processes, coordinate with HQ, and train Sales & Operations teams. The role is onsite in BGC, Philippines.

You will test product processes, prepare SOPs and user guides, and coordinate with HQ for resolutions. Strong communication and coordination skills, and good English are essential.

Qualifications

• 3-5 years of experience in Product, Product Operations, or Sales Operations.
• Experience in fintech, consumer finance, or smartphone retail is preferred.
• Strong communication and coordination skills.
• Good English communication skills.

Responsibilities

• Test product processes and support new product/feature launches.
• Identify product and operational issues and coordinate with HQ for resolution.
• Prepare training materials, SOPs, FAQs, and user guides.
• Conduct product and process training for local Sales and Operations teams.
• Prepare and manage marketing and sales materials, such as flyers, posters, and product introductions.
• Collect feedback from frontline teams and support product/process improvements.

Skills

Strong communication

Coordination skills

English communication

Job description

Job Title: Product & Operations Manager

Location: BGC, Manila, Philippines

Employment Type: Full Time

Set up: Onsite

Job Summary

We’re looking for a Product & Operations Manager to support product launches, improve processes, coordinate with HQ, and train Sales & Operations teams.

Key Responsibilities

• Test product processes and support new product/feature launches.
• Identify product and operational issues and coordinate with HQ for resolution.
• Prepare training materials, SOPs, FAQs, and user guides.
• Conduct product and process training for local Sales and Operations teams.
• Prepare and manage marketing and sales materials, such as flyers, posters, and product introductions.
• Collect feedback from frontline teams and support product/process improvements.

Requirements

• 3-5 years of experience in Product, Product Operations, or Sales Operations.
• Experience in fintech, consumer finance, or smartphone retail is preferred.
• Strong communication and coordination skills.
• Good English communication skills.