Process/VNA Trainer

SmartRecruiters, Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1

Career growth opportunities

Paid leaves

Safe work environment

Skills training opportunities

Job summary

WNS, part of Capgemini, is seeking a Training Specialist to design and deliver informative sessions, promote efficiency, and develop the skills of our personnel. You will be a clear communicator, well organized, and comfortable presenting to diverse audiences.

Join a growing BPO team with a strong emphasis on coaching, feedback, and measurable performance. Responsibilities include new hire training on culture and customer service, floor refreshers, and daily activity reporting.

Qualifications

• College undergraduate with basic web and MS Office skills.
• Must have at least 2 years Process or VNA training experience in a BPO setting.
• Experience managing diverse teams.

Responsibilities

• Conduct new hire training on culture, communication, and customer service.
• Facilitate candidate communication assessments.
• Conduct floor refreshers, coaching, and feedback.
• Prepare daily activity and training reports.

Skills

Training delivery

Public speaking

Time management

Communication

Education

College undergraduate

Tools

MS Office

Job description

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Conduct informative training sessions, promote company efficiency, and improve the skills of all personnel.
• A great communicator with the ability to effectively describe complicated ideas to different audiences. You must be highly organized, proficient in time management, and possess excellent public speaking skills.

Qualifications

• At least College undergraduate with basic web and MS Office skills.
• Must have at least 2 years Process or VNA training experience in a BPO setting.
• Experience managing diverse teams.
• Strong analytical, strategic thinking, and communication skills.
• Able to multitask and work under pressure.

Additional information:

• Conduct new hire training on culture, communication, and customer service.
• Facilitate candidate communication assessments.
• Conduct floor refreshers, coaching, and feedback.
• Prepare daily activity and training reports.

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves