Process & VNA Trainer: Elevate Training & Performance

SmartRecruiters, Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1

Career growth opportunities

Paid leaves

Safe work environment

Skills training opportunities

Job summary

WNS, part of Capgemini, is seeking a Training Specialist to design and deliver informative sessions, promote efficiency, and develop the skills of our personnel. You will be a clear communicator, well organized, and comfortable presenting to diverse audiences.

Join a growing BPO team with a strong emphasis on coaching, feedback, and measurable performance. Responsibilities include new hire training on culture and customer service, floor refreshers, and daily activity reporting.

Qualifications

• College undergraduate with basic web and MS Office skills.
• Must have at least 2 years Process or VNA training experience in a BPO setting.
• Experience managing diverse teams.

Responsibilities

• Conduct new hire training on culture, communication, and customer service.
• Facilitate candidate communication assessments.
• Conduct floor refreshers, coaching, and feedback.
• Prepare daily activity and training reports.

Skills

Training delivery

Public speaking

Time management

Communication

Education

College undergraduate

Tools

MS Office

Job description

WNS, part of Capgemini, is seeking a Training Specialist to design and deliver informative sessions, promote efficiency, and develop the skills of our personnel. You will be a clear communicator, well organized, and comfortable presenting to diverse audiences.

Join a growing BPO team with a strong emphasis on coaching, feedback, and measurable performance. Responsibilities include new hire training on culture and customer service, floor refreshers, and daily activity reporting.