Process Transformation Project Manager (Hybrid)

Emapta; Makati; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work arrangement

HMO coverage for dependents

Office in Makati near MRT

Salary advance program

Upskilling through Emapta Academy

Gym access 24/7

Lifestyle perks

Employee referral incentives

Annual leaves + cash conversion

Mentorship and global exposure

Job summary

Emapta is seeking a seasoned Business Process Improvement Project Manager in Makati, Philippines, to lead end-to-end initiatives aimed at enhancing efficiency, quality, and customer experience. You will map and redesign core processes, drive change, and coordinate cross-functional work across global teams.

The role offers hybrid work, rich career growth, and strong mentorship from industry leaders. Ideal candidates have 5+ years in project management and process improvement, with proven skills

Qualifications

• Bachelor's degree in Business, Management, Engineering, Information Systems, or a related field
• At least 5 years of experience in project management, internal business process improvement, business analysis, or operational transformation initiatives
• Hands-on experience in process mapping, process redesign, workflow optimization, and continuous improvement frameworks, with focus on internal processes
• Proven ability to identify process inefficiencies, analyze workflows, and implement improvements
• Strong knowledge of Waterfall, Agile, and hybrid project management methodologies
• Working knowledge of Lean, Six Sigma, Agile, and change management principles
• Proficiency in Microsoft Project, Jira, Visio, Power BI, Microsoft 365, or similar tools
• Excellent stakeholder management, facilitation, collaboration, and communication skills
• Strong analytical, problem-solving, leadership, mentoring, and accountability skills
• PMP, Lean Six Sigma, Agile, or equivalent certification is advantageous but not required

Responsibilities

• Lead end-to-end project delivery from initiation through implementation, stabilization, and closure
• Develop project plans, timelines, resource requirements, budgets, risk registers, and communication plans
• Monitor scope, schedules, deliverables, risks, issues, dependencies, and change requests, ensuring timely resolution or escalation
• Facilitate project governance activities, including status reports, steering committee presentations, and stakeholder updates
• Hold project team members and stakeholders accountable for agreed objectives, milestones, and deliverables
• Analyze current-state processes to identify inefficiencies, bottlenecks, risks, and optimization opportunities
• Lead process-mapping activities using flowcharts, SIPOC, value stream maps, and other approved methodologies
• Facilitate process-redesign workshops and develop future-state workflows aligned with requirements
• Recommend process, technology, policy, and organizational improvements that enhance efficiency and customer experience
• Strengthen Transformation Office by supporting tool, form, and framework optimization
• Lead change management efforts supporting adoption of new processes and systems
• Develop communication plans, stakeholder engagement strategies, and training approaches
• Coordinate implementation activities, readiness assessments, and deployment support
• Monitor adoption and address resistance through stakeholder engagement
• Build relationships with business leaders, functional teams, sponsors, and cross-functional partners
• Facilitate workshops, meetings, and decision-making sessions
• Communicate progress, risks, and decisions clearly to stakeholders at all levels
• Align stakeholders with goals, priorities, responsibilities, and outcomes
• Define and monitor project success measures, KPIs, and operational metrics
• Track benefits and business outcomes
• Use data to support informed decision-making
• Conduct post-implementation reviews and lessons learned
• Promote continuous improvement and standardization of processes and tools
• Mentor team members and share expertise
• Deliver projects on time and within scope, budget, and quality
• Manage risks, issues, dependencies to minimize impact
• Maintain project documentation and governance records
• Achieve measurable improvements in efficiency, productivity, quality, or customer experience
• Implement future-state processes and maintain process documentation
• Identify and implement ongoing improvement opportunities
• Maintain strong sponsor and stakeholder relationships
• Provide timely, transparent communication throughout lifecycles
• Earn positive stakeholder feedback on governance and outcomes
• Enable teams to adopt new processes and systems
• Achieve approved project benefits and measurable business value
• Anticipate needs and address issues before escalation
• Take ownership of milestones, risks, and dependencies
• Complete actions within timelines and standards
• Hold stakeholders accountable

Skills

Project management

Process mapping

Process redesign

Workflow optimization

Leadership

Stakeholder management

Mentoring

Problem solving

Change leadership

Communication

Education

Bachelor's degree in Business, Management, Engineering, Information Systems, or related field

Tools

Microsoft Project

Jira

Visio

Power BI

Microsoft 365

Job description

Emapta is seeking a seasoned Business Process Improvement Project Manager in Makati, Philippines, to lead end-to-end initiatives aimed at enhancing efficiency, quality, and customer experience. You will map and redesign core processes, drive change, and coordinate cross-functional work across global teams.

The role offers hybrid work, rich career growth, and strong mentorship from industry leaders. Ideal candidates have 5+ years in project management and process improvement, with proven skills