Process Performance & Automation Readiness Specialist

AIA (Web); Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

MediCard Phils., Inc. invites an assertive Process Performance Specialist to define, measure, and monitor process performance, value realization, and automation readiness across MediCard’s core business processes. This role drives data-driven improvements and ensures performance-ready processes advance into Automation and AI delivery.

You will build dashboards for BPM leadership, Transformation Office, and ExCom, enabling clear insights into performance and benefits realization.

Qualifications

• Defines and maintains standardized process performance metrics and KPI frameworks.
• Measures post-standardization performance to quantify improvements.
• Assesses process stability and readiness as part of BPM certification.

Responsibilities

• Define and maintain standardized process performance metrics and KPI frameworks (e.g., TAT, error rate, rework, leakage, compliance). (20%)
• Establish and document baseline process performance prior to redesign, automation, or AI enablement to enable clear value attribution. (15%)
• Measure and analyze post-standardization and post-automation performance to quantify improvements and identify gaps. (20%)
• Assess and report process stability, performance trends, and readiness as part of the BPM certification and automation intake process. (10%)
• Develop and maintain dashboards and reporting packs for BPM leadership, Transformation Office, and ExCom. (10%)
• Partner with Finance, PMO, and Business Process Owners to validate benefits realization and track sustained value delivery. (10%)
• Identify and escalated performance risks, degradation, or unintended impacts resulting from process or system changes. (10%)
• Support continuous improvement by providing data-driven insights to BPM Leads, Process Engineers, and Automation & AI teams. (5%)

Skills

Process metrics

KPI frameworks

BPM

Automation readiness

Data analysis

Dashboards

Tools

Tableau

Power BI

SQL

Excel

Job description

MediCard Phils., Inc. invites an assertive Process Performance Specialist to define, measure, and monitor process performance, value realization, and automation readiness across MediCard’s core business processes. This role drives data-driven improvements and ensures performance-ready processes advance into Automation and AI delivery.

You will build dashboards for BPM leadership, Transformation Office, and ExCom, enabling clear insights into performance and benefits realization.