Process Optimization & Automation Lead

Arch Global Services; Taguig; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Job summary

Arch Global Services in Manila is seeking an Optimization Lead to drive process improvement, automation, and offshore transition within a regulated setting.

You will define KPIs, build dashboards (Power BI/Tableau), and lead cross-functional teams to deliver measurable benefits while maintaining strong governance and compliance.

The role requires 7+ years in process optimization and Lean Six Sigma, plus a degree and strong analytics. PMP/BPM certification is a plus.

Qualifications

• 7+ years in process optimization, automation, or continuous improvement, preferably in regulated industries (financial services, banking, insurance).
• Proven experience in Lean Six Sigma, BPM, or similar disciplines; familiarity with RPA is beneficial but not required.
• Strong analytical skills and proficiency with reporting/visualization tools (Power BI, Tableau).
• Demonstrated ability to lead cross-functional projects, collaborate across business and technical teams, and drive change.

Responsibilities

• Identify and deliver optimization opportunities across key business workflows using Lean, Six Sigma, BPM, or similar methodologies.
• Champion simplification and throughput improvements by removing unnecessary handoffs, reducing rework, and improving data accuracy.
• Rapidly understand end-to-end processes and document current, transitional, and future states (process maps, BPMN, SOP updates).
• Partner with technology and operations teams to evaluate and enable automation opportunities (including RPA where applicable).
• Develop standard work and guidance that enables consistent execution in an offshore managed service delivery model.
• Define, track, and report KPIs related to efficiency, cost savings, productivity, and service outcomes.

Skills

Lean Six Sigma

Power BI

Tableau

Process optimization

RPA

Data analytics

Cross-functional collaboration

Education

Bachelor's or Master’s degree in related field

Tools

Power BI

Tableau

Job description

Arch Global Services in Manila is seeking an Optimization Lead to drive process improvement, automation, and offshore transition within a regulated setting.

You will define KPIs, build dashboards (Power BI/Tableau), and lead cross-functional teams to deliver measurable benefits while maintaining strong governance and compliance.

The role requires 7+ years in process optimization and Lean Six Sigma, plus a degree and strong analytics. PMP/BPM certification is a plus.