Process Management Specialist – Freight/ Logistics/ Master Data Management

SmartRecruiters, Inc.; Manila; Hybrid; PHP 480,000 - 560,000; Full time

Benefits offered by this job

Hybrid work arrangement

Company-issued computer

HMO from Day 1

12 VL days

Job summary

Mondiale VGL is seeking a Process Management Specialist to support Freight/ Logistics operations and Master Data Management. You will input shipment data, review documents, and maintain records in CargoWise, coordinating with overseas offices and customers.

This role emphasizes data accuracy, SLAs, and proactive issue resolution. Ideal candidates have 1–4 years in Shared Services or BPO, a Bachelor's degree, and strong attention to detail, communication, and organizational skills.

Qualifications

• Minimum 1–4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.
• Bachelor's/College Degree in any field.
• Experience with CargoWise is required.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Responsibilities

• Accurately input shipment details, including consignee information, transport details, invoices, and supporting documentation.
• Review shipping documents to ensure completeness and accuracy prior to registration.
• Maintain and update shipment records within CargoWise.
• Coordinate with overseas offices, customers, carriers, and internal teams regarding shipment information and documentation requirements.
• Identify, investigate, and resolve data discrepancies and registration issues.
• Ensure all import files are processed within established service level agreements (SLAs).
• Monitor workflow queues and prioritize urgent shipments as required.
• Generate reports and provide status updates to management and stakeholders.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure
• Strong organizational and communication skills
• Detail and results in oriented with analytical mindset
• Strong problem solving and interpersonal skills

Skills

Data entry

Attention to detail

Communication

Organizational skills

Problem solving

Education

Bachelor's degree

Tools

CargoWise

Job description

Process Management Specialist – Freight/ Logistics/ Master Data Management

• Full-time


• Department: AU Operations


• Position Title: Process Management Specialist

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people bring diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Your responsibilities will include:

• Accurately input shipment details, including consignee information, transport details, invoices, and supporting documentation.


• Review shipping documents to ensure completeness and accuracy prior to registration.


• Maintain and update shipment records within CargoWise.


• Coordinate with overseas offices, customers, carriers, and internal teams regarding shipment information and documentation requirements.


• Identify, investigate, and resolve data discrepancies and registration issues.


• Ensure all import files are processed within established service level agreements (SLAs).


• Monitor workflow queues and prioritize urgent shipments as required.


• Generate reports and provide status updates to management and stakeholders.


• Efficiently address and resolve complaints or queries.


• Follow proper steps as per the given standard operating procedure


• Strong organizational and communication skills


• Detail and results in oriented with analytical mindset


• Strong problem solving and interpersonal skills

Accountabilities:

Adherence to compliance standards, policies and procedures

Qualifications:

• Minimum of 1-4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.


• Bachelor's/College Degree in any field.


• Experience with CargoWise is required.


• Strong attention to detail and ability to work in a fast-paced environment.


• Excellent communication and organizational skills.

Job Highlights:

• Hybrid work arrangement. Company-issued computer and necessary work equipment provided.


• 12 Vacation Leave (VL) days per year.


• 12 Sick Leave (SL) days per year.


• Monthly Performance incentives upon regularization, subject to eligibility.


• HMO coverage from Day 1, plus up to two (2) dependents fully covered by the company upon regularization.


• Quarterly incentive program for Top Performers.


• Quarterly incentive program for Outstanding Performers.


• Quarterly raffle draws during employee recognition and town hall events.


• Quarterly employee engagement activities.


• Company-wide events and celebrations.


• Additional benefits that may be provided by management from time to time.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

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