Process Improvement Specialist-2

Carelon Global Solutions Philippines, Inc.; Iloilo City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Health and medical insurance

Competitive compensation

Rewards and recognition programs

Job summary

Carelon Global Solutions Philippines, Inc. is seeking a Process Improvement Specialist to identify and manage process improvement initiatives in Iloilo City. This role involves leveraging Lean and Six Sigma methodologies to enhance business processes and deliver efficiency.

The ideal candidate should have a BA/BS in a related field and a minimum of 3 years of experience. Responsibilities include leading Continuous Improvement Programs and supporting automation projects across different operations.

Join our team dedicated to improving healthcare operations while providing comprehensive benefits.

Qualifications

• Minimum of 3 years related experience in process improvement.
• Demonstrated ability to analyze workflows and identify improvements.
• Experience in Business Process Outsourcing and Shared Services Operations.

Responsibilities

• Identify and manage process improvement and reengineering initiatives.
• Lead Continuous Improvement Programs across various functions.
• Analyze current process standards and metrics for improvement.

Skills

Lean Six Sigma Yellowbelt

Process Automation

Business Process Analysis

RPA Implementation

Process Mapping

Education

BA/BS in a related field

Job description

## Process Improvement Specialist-2Applylocations: PHL-ILO-SM Strata Tower 2, Senator Benigno S. Aquino Jr Ave, Mandurriaotime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 31, 2026 (30+ days left to apply)job requisition id: JR198983**Position Title:**Process Improvement Specialist-2**Shift:****Job Description:**The Process Improvement Specialist will be responsible for identifying and managing process improvement and reengineering initiatives across the account. Role entails leveraging Lean / Lean Six Sigma / RCA techniques and tools to identify areas / steps of business processes that can be improved or automated. The person will be an individual contributor and will work closely with business teams in identifying / evaluating opportunities for transformation and innovation. Responsible in leading Continuous Improvement Programs across various functions. The candidate will serve as the Business Partner by championing the identification of process bottlenecks and variations through Lean Six Sigma methodology and tools. Responsible in supporting assigned Operations Tower on different process improvement and automation projects (track results of the initiatives/KPIs, etc.). Leverage Lean Methodology to identify wastes in the process and drive process initiatives. Analyze current process standards and metrics to provide solutions for improvements focusing on strategic objective and key measurements. Leverage Lean Methodology to identify wastes in the process and drive process initiatives. Conduct process observation and process mapping activities to identify opportunities and ideas that will drive process automation, transformation, RPA and AI. Requirements for the role are: Graduate of BA/BS in a related field of study. Minimum of 3 years related experience or a combination of education and experience which would provide an equivalent background. Lean Six Sigma Yellowbelt Certified. Demonstrate ability to analyze existing and potential workflows, processes, supporting systems, and procedures and identifying improvements strongly preferred and Has Experience in working on Business, Process Outsourcing and Shared Services Operations### About Us**Care meets innovation**Our name translates to “providing full and complete care” and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines—two in Manila and two in Iloilo—we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations.We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community. We also recognize the value that our associates bring, and that is why we are committed to providing the same through competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best-in-class amenities to keep associates and their families healthy and secure. At Carelon Global Solutions Philippines, we care for those who provide care. Join us today.