Process Excellence Specialist (Generalist)

HelloConnect; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Long service bonus

HMO medical coverage

Leave benefits

Life insurance

Learning budget

360 Learning access

Mental health support

Job summary

HelloConnect is seeking an experienced Operational Excellence professional to drive process improvement across multiple business functions within a dynamic, global BPO environment.

You will map current workflows, identify bottlenecks, lead Lean Six Sigma initiatives, and collaborate with AI and automation specialists to deploy digital solutions. This role demands strong analytical skills and proactive leadership.

Qualifications

• Proven experience in Operational Excellence, Continuous Improvement, or Process Improvement roles.
• Lean Six Sigma Green Belt certification or equivalent Lean certification.
• Strong analytical thinking and structured problem-solving skills.
• Demonstrated experience in process mapping, workflow redesign, and operational optimization.
• Ability to quickly understand new business functions, processes, and operational challenges.
• Experience managing cross-functional projects from planning through implementation.
• Strong adaptability and the ability to work across multiple business domains in a fast-paced environment.
• Knowledge of BPMN and experience using process mapping tools such as Signavio, Visio, or similar platforms.
• Excellent stakeholder management, communication, and presentation skills.
• A proactive mindset with a passion for driving continuous improvement and operational excellence.

Responsibilities

• Lead process mapping, analysis, and redesign initiatives across multiple business functions to improve operational efficiency and scalability.
• Identify process inefficiencies, bottlenecks, and non-value-added activities, and develop future-state processes that drive continuous improvement.
• Conduct structured root cause analysis using Lean Six Sigma methodologies to diagnose operational challenges and implement effective solutions.
• Analyze operational performance data to identify trends, opportunities, and areas for optimization.
• Develop business cases that quantify the impact and value of improvement initiatives, and monitor results after implementation.
• Identify opportunities to leverage automation and AI to streamline business processes and enhance operational performance.
• Partner with cross-functional teams, including AI and Automation specialists, to implement digital solutions and support change adoption.
• Manage multiple process improvement projects simultaneously by defining project scope, milestones, risks, dependencies, and deliverables.
• Collaborate with stakeholders across departments to standardize processes and promote a culture of continuous improvement.

Skills

Lean Six Sigma Green Belt

Process mapping

Root cause analysis

Cross-functional project management

Data analysis

Stakeholder communication

BPMN

Adaptability

Presentation skills

Education

Lean Six Sigma Green Belt certification

Tools

Signavio

Visio

Job description

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

What You'll Do

• Lead process mapping, analysis, and redesign initiatives across multiple business functions to improve operational efficiency and scalability.
• Identify process inefficiencies, bottlenecks, and non-value-added activities, and develop future-state processes that drive continuous improvement.
• Conduct structured root cause analysis using Lean Six Sigma methodologies to diagnose operational challenges and implement effective solutions.
• Analyze operational performance data to identify trends, opportunities, and areas for optimization.
• Develop business cases that quantify the impact and value of improvement initiatives, and monitor results after implementation.
• Identify opportunities to leverage automation and AI to streamline business processes and enhance operational performance.
• Partner with cross-functional teams, including AI and Automation specialists, to implement digital solutions and support change adoption.
• Manage multiple process improvement projects simultaneously by defining project scope, milestones, risks, dependencies, and deliverables.
• Collaborate with stakeholders across departments to standardize processes and promote a culture of continuous improvement.

What You'll Bring

• Proven experience in Operational Excellence, Continuous Improvement, or Process Improvement roles.
• Lean Six Sigma Green Belt certification or equivalent Lean certification.
• Strong analytical thinking and structured problem-solving skills.
• Demonstrated experience in process mapping, workflow redesign, and operational optimization.
• Ability to quickly understand new business functions, processes, and operational challenges.
• Experience managing cross-functional projects from planning through implementation.
• Strong adaptability and the ability to work across multiple business domains in a fast-paced environment.
• Knowledge of BPMN and experience using process mapping tools such as Signavio, Visio, or similar platforms.
• Excellent stakeholder management, communication, and presentation skills.
• A proactive mindset with a passion for driving continuous improvement and operational excellence.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Location

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Next Steps

Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!