Process Excellence Manager

People Konnect; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

People Konnect is seeking a Transformation Lead to design and deliver a future-state operating model for the service sector. You will drive agility, digital transformation, and industry excellence, guiding cross-functional teams across regions to implement scalable, AI-enabled improvements.

The role requires 8+ years in strategic transformation and a Green Belt in Lean Six Sigma, with a strong ability to mentor teams and communicate impact stories to executives.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8+ years of experience in Service Sector operations with transformation track record.
• Lean Six Sigma Green Belt with ability to integrate LSS with AI-first models.

Responsibilities

• Lead Strategic Transformation across workflows and operating models.
• Drive Digital Transformation and Industry Excellence initiatives.
• Develop best-in-class service models for global consistency.
• Apply Lean Six Sigma to re-baseline metrics and reduce variation.
• Identify AI-driven opportunities to boost efficiency at scale.
• Mentor teams in Lean principles and modern innovation methods.
• Partner with cross-functional teams to align regional/global practices.
• Tell executive stories linking opportunities to business value.
• Prototype MVPs using no-code/AI tools to accelerate delivery.
• Build resilience frameworks to protect operations during change.

Skills

Strategic Transformation

Digital Transformation

Process Excellence

Lean Six Sigma Green Belt

Education

Bachelor’s degree or equivalent practical experience

Tools

No-code tools

Job description

• Strategic Transformation: Serve as a Transformation Lead for your aligned workflow, to design and deliver a long-term "future-state" or “NorthStar” operating model. You will drive systemic change through three pillars: Operational Agility, Digital Transformation, and Industry Excellence.
• Service Excellence & User Experience: Spearhead the customer experience agenda by developing best-in-class service models. You will identify key leverage points in the user journey to elevate customer satisfaction and ensure global consistency in service delivery.
• Data-Driven Analysis: You will use quantitative data mining and Lean Six Sigma methodologies to re-baseline metrics, reduce process variation, andensure alignment with global business impact goals and identifying / implementing data modeling to shift from reactive to proactive operations.
• Resilience & Risk Mitigation: Proactively detect and eliminate systemic process and technical vulnerabilities. You will design resilience frameworks that safeguard operations while maintaining the agility to pivot during organizational shifts.
• Market & Industry Benchmarking: Redefine internal workflows to meet or exceed industry standards. You will perform external research and benchmarking to align product synergy with global best practices.
• Scalable AI & Automation Integration: Identify and design requirements for AI-driven solutions or automation opportunities to optimize high-impact workflows. You will focus on achieving large-scale efficiency.
• Rapid Prototyping & MVP Development: Shift from a "documentation-first" to a "prototype-first" mindset. You will build functional Minimum Viable Products (MVPs) and proof-of-concepts using generative AI, no-code tools to accelerate solution delivery.
• Stakeholder & Global Orchestration: Partner with cross-functional teams (Operations, Technology, Quality, Stakeholders, and Account Management) to lead the transformation agenda. You will support global projects, and enable the sharing of best practices across regions.
• Executive Storytelling & Influence: Up level the narration of complex operational issues for senior leadership. You will create "impact stories" that clearly link opportunities to strategic business value to gain stakeholder buy-in.
• Capability Building: Provide mentorship/training on Lean principles and modern innovation methodologies to elevate the overall capability of the operations and site-level teams.

Minimum Qualifications

• Education: Bachelor’s degree or equivalent practical experience.
• Experience: 8+ years of experience in Service Sector operations, with a verified track record in Strategic Transformation, Digital Transformation or Process Excellence.
• Process Mastery/Lean Six Sigma Certification: Lean Six Sigma Certification (Green Belt) with a proven ability to integrate traditional LSS discipline with modern, AI-first operating models.