Process Associate-Voice

HCL Technologies Limited; Taguig; Presencial; PHP 201.000 - 290.000; Jornada completa

Descripción de la vacante

Sapsf is seeking an entry-level Process Associate-Voice to support customer interactions in a fast-paced environment. You will handle inbound and outbound calls, address inquiries, and resolve issues while adhering to policies and improving service quality.

The role emphasizes training to enhance product knowledge, communication skills, and compliance with confidentiality guidelines. This entry-level position offers development opportunities within the voice operations team.

Formación

• Basic knowledge of voice modulation techniques.
• Familiarity with customer service principles and operations.
• Strong verbal communication skills with clarity and professionalism.
• Ability to engage effectively with customers and team members.

Responsabilidades

• Handle inbound and outbound calls using voice modulation to address customer inquiries and provide accurate information.
• Resolve customer issues and complaints efficiently by applying operational management techniques.
• Adhere to established processes and protocols to maintain high-quality customer service and SLA compliance.
• Participate in training sessions to improve product knowledge and communication skills.
• Gather customer feedback and suggest process improvements to enhance service quality.
• Comply with company policies and guidelines, including confidentiality and ethical conduct.

Conocimientos

Voice modulation

Customer service basics

Verbal communication

Team interaction

Descripción del empleo

Career Opportunities: Process Associate-Voice (174658)

The Trainee - Voice Ops plays a crucial role in ensuring customer satisfaction through effective communication and service delivery. This entry-level position focuses on handling calls, resolving issues, and participating in training to enhance service quality and operational efficiency.

Key Responsibilities

• 1. Handle Inbound And Outbound Calls Using Voice Modulation And Accent Skills To Address Customer Inquiries And Provide Accurate Information.
• 2. Resolve Customer Issues And Complaints Efficiently By Applying Operational Management Techniques, Ensuring High Levels Of Customer Satisfaction.
• 3. Adhere To Established Processes And Protocols To Maintain High-Quality Customer Service And Sla Compliance.
• 4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills, Actively Engaging In Self-Directed Learning.
• 5. Gather Customer Feedback And Suggest Process Improvements To Enhance Service Quality And Operational Effectiveness.
• 6. Comply With Company Policies And Guidelines, Including Those Related To Confidentiality And Ethical Conduct.

Skill Requirements

• 1. Basic Knowledge Of Voice And Accent Modulation Techniques.
• 2. Familiarity With Customer Service Principles And Operations Management.
• 3. Strong Verbal Communication Skills With A Focus On Clarity And Professionalism.
• 4. Ability To Engage Effectively With Customers And Team Members.

Other Requirements

• 1. Optional Certifications In Customer Service Or Voice Training Are Valuable