Voice Operations Associate — Entry-Level Customer Care

HCLTech; Taguig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Sapsf is seeking an entry-level Process Associate-Voice to support customer interactions in a fast-paced environment. You will handle inbound and outbound calls, address inquiries, and resolve issues while adhering to policies and improving service quality.

The role emphasizes training to enhance product knowledge, communication skills, and compliance with confidentiality guidelines. This entry-level position offers development opportunities within the voice operations team.

Qualifications

• Basic knowledge of voice modulation techniques.
• Familiarity with customer service principles and operations.
• Strong verbal communication skills with clarity and professionalism.
• Ability to engage effectively with customers and team members.

Responsibilities

• Handle inbound and outbound calls using voice modulation to address customer inquiries and provide accurate information.
• Resolve customer issues and complaints efficiently by applying operational management techniques.
• Adhere to established processes and protocols to maintain high-quality customer service and SLA compliance.
• Participate in training sessions to improve product knowledge and communication skills.
• Gather customer feedback and suggest process improvements to enhance service quality.
• Comply with company policies and guidelines, including confidentiality and ethical conduct.

Skills

Voice modulation

Customer service basics

Verbal communication

Team interaction

Job description

Sapsf is seeking an entry-level Process Associate-Voice to support customer interactions in a fast-paced environment. You will handle inbound and outbound calls, address inquiries, and resolve issues while adhering to policies and improving service quality.

The role emphasizes training to enhance product knowledge, communication skills, and compliance with confidentiality guidelines. This entry-level position offers development opportunities within the voice operations team.