Process and Operations Specialist -HYBRID

Hammerjack Pty Ltd; Philippines; On-site; PHP 350,000 - 700,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Process and Operations Specialist to drive process documentation, standardization, and continuous improvement across the organization.

The role focuses on creating process maps, SOPs, and playbooks, analyzing data, and collaborating with cross-functional teams to raise quality, efficiency, and customer experience. Experience in Lean or Six Sigma is a plus, with strong MS Office and SharePoint skills.

Qualifications

• 2–4 years of experience in process improvement, business operations, operational excellence, or a related field.
• Experience creating process maps, SOPs, work instructions, and operational documentation.
• Strong communication and stakeholder management skills.
• Ability to gather business requirements and translate them into clear and actionable documentation.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office applications and SharePoint.

Responsibilities

• Document and analyze current business processes through stakeholder discussions and process discovery sessions.
• Create and maintain process maps, SOPs, work instructions, playbooks, and operational documentation.
• Identify process gaps, risks, inefficiencies, and opportunities for improvement and standardization.
• Support operational excellence and transformation initiatives that improve quality, compliance, and customer experience.
• Develop and maintain operational metrics, dashboards, and performance reports.
• Analyze operational data and provide insights and recommendations for process improvements.
• Collaborate with business leaders, SMEs, and cross-functional teams to gather requirements and implement solutions.
• Support change management, training, and knowledge transfer activities to drive adoption of new processes and improvements.

Skills

Process mapping

Stakeholder management

Documentation

Analytical thinking

Communication

Requirements gathering

Problem solving

Tools

Microsoft Office Suite

SharePoint

Microsoft Visio

Job description

Role Overview

We are looking for a proactive and detail-oriented Process and Operations Specialist to support operational excellence and transformation initiatives across the organization. This role will focus on process documentation, standardization, continuous improvement, and stakeholder collaboration to enhance operational efficiency and service delivery.

Key Responsibilities

• Document and analyze current business processes through stakeholder discussions and process discovery sessions.
• Create and maintain process maps, SOPs, work instructions, playbooks, and operational documentation.
• Identify process gaps, risks, inefficiencies, and opportunities for improvement and standardization.
• Support operational excellence and transformation initiatives that improve quality, compliance, and customer experience.
• Develop and maintain operational metrics, dashboards, and performance reports.
• Analyze operational data and provide insights and recommendations for process improvements.
• Collaborate with business leaders, SMEs, and cross-functional teams to gather requirements and implement solutions.
• Support change management, training, and knowledge transfer activities to drive adoption of new processes and improvements.

Qualifications

• 2–4 years of experience in process improvement, business operations, operational excellence, or a related field.
• Experience creating process maps, SOPs, work instructions, and operational documentation.
• Strong communication and stakeholder management skills.
• Ability to gather business requirements and translate them into clear and actionable documentation.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office applications and SharePoint.

Preferred Qualifications

• Experience in shared services, operations, Finance, or HR environments.
• Knowledge of Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies.
• Experience using Microsoft Visio or similar process mapping tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience supporting transformation, process improvement, or operational excellence initiatives.