Credit and Collection Associate (Makati/Batangas)

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a diligent Credit and Collection Associate to manage the credit and collections process, ensuring timely payments while preserving strong customer relationships.

In this role you will follow up on overdue payments, apply payments to accounts, prepare aging reports, and analyze rental income trends, providing reliable insights and responsive service to clients.

Qualifications

• Strong communication skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Follow up on overdue payments and negotiate payment plans when necessary.
• Investigate and resolve discrepancies or disputes related to billing or payment issues.
• Maintain accurate records of all collection activities and communications with customers.
• Apply incoming payments to customer accounts accurately and reconcile with invoices and AR balances.
• Prepare daily aging reports to monitor outstanding receivables and prioritize collection efforts.
• Provide clients with excellent customer service and manage day-to-day account inquiries and relationships.

Job description

We are seeking a dedicated and proactive Credit and Collection Associate to join our team. The primary responsibility of this role is to manage the credit and collections process, ensuring timely payments from customers while maintaining positive relationships. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Collections:

• Contact customers to follow up on overdue payments and negotiate payment plans when necessary.
• Investigate and resolve discrepancies or disputes related to billing or payment issues.
• Maintain accurate records of all collection activities and communications with customers.

Cash Application:

• Apply incoming payments to customer accounts accurately and efficiently.
• Reconcile payments received with outstanding invoices and accounts receivable balances.

Aging Report and Analysis:

• Prepare daily aging report to monitor outstanding receivables and prioritize collection efforts.
• Conduct monthly rental income analysis and prepare reports to track rental income trends and performance.

Customer Service and Account Management:

• Provide clients with best customer service practices both internally and externally.
• Manage day-to-day account activities, responding promptly to inquiries and addressing customer concerns.
• Build and maintain positive relationships with customers to facilitate prompt payment and resolve issues effectively.