Priority Accounts Operations Specialist

Filinvest Land Inc.; Manila; On-site; PHP 391,000 - 670,000; Full time

Job summary

Filinvest Land Inc. is seeking a Priority Accounts Specialist to ensure premier customer service for the company’s valued clients by coordinating with Title Transfer, Refund, HLURB, PremierProjects Management, and other departments to monitor progress and resolve concerns.

The role involves handling escalated inquiries via calls and emails, evaluating accounts for expedient resolution, and initiating assistance where needed to maintain client satisfaction.

Qualifications

• Bachelor’s Degree

Responsibilities

• Investigates, reviews, and resolves escalated inquiries through appropriate unit coordination.
• Answers incoming calls and emails from special/escalated accounts to resolve concerns.
• Evaluates escalated accounts and initiates immediate assistance after exhaustive contact efforts.
• Performs initial account reviews to assess potential arrangements for expediting escalated concerns.

Skills

Negotiation skills

Sense of responsibility

Integrity

Professional writing

Analytical problem solving

Education

Bachelor’s Degree

Job description

Filinvest Land Inc. is seeking a Priority Accounts Specialist to ensure premier customer service for the company’s valued clients by coordinating with Title Transfer, Refund, HLURB, PremierProjects Management, and other departments to monitor progress and resolve concerns.

The role involves handling escalated inquiries via calls and emails, evaluating accounts for expedient resolution, and initiating assistance where needed to maintain client satisfaction.