Operations Associate - Special Accounts

Filinvest Land Inc.; Manila; On-site; PHP 391,000 - 670,000; Full time

Job summary

Filinvest Land Inc. is seeking a Priority Accounts Specialist to ensure premier customer service for the company’s valued clients by coordinating with Title Transfer, Refund, HLURB, PremierProjects Management, and other departments to monitor progress and resolve concerns.

The role involves handling escalated inquiries via calls and emails, evaluating accounts for expedient resolution, and initiating assistance where needed to maintain client satisfaction.

Qualifications

• Bachelor’s Degree

Responsibilities

• Investigates, reviews, and resolves escalated inquiries through appropriate unit coordination.
• Answers incoming calls and emails from special/escalated accounts to resolve concerns.
• Evaluates escalated accounts and initiates immediate assistance after exhaustive contact efforts.
• Performs initial account reviews to assess potential arrangements for expediting escalated concerns.

Skills

Negotiation skills

Sense of responsibility

Integrity

Professional writing

Analytical problem solving

Education

Bachelor’s Degree

Job description

Job Summary

Priority Accounts Specialists ensure that the company's most valued clients receive exceptional customer service by monitoring the day to day progress and resolution of their concerns through constant coordination with departments handling transfer of land title, project construction, property management, bank application, legal, account adjustment, and the like.

Duties and Responsibilities

• Investigates, reviews, and resolves escalated/specialized inquiries, requests, and concerns through appropriate unit coordination (e.g. Title Transfer, Refund, HLURB Cases, Filinvest PremierProjects Management, etc.)


• Answering incoming call and email inquiries from specialand escalated accounts to aid them in resolving their account concerns.


• Evaluating escalated accounts, after exhausting all meansto contact and provide updated and current status, and initiate immediate assistance.


• Conducting initial account review based on client’s historical correspondences and account behavior to see if we can recommend any arrangement on expediting escalated concerns.

Technical Competencies and Skills

• With high negotiation skills,


• With high sense of responsibility and urgency in dealing with external and internal clients,


• Person with integrity,


• Professional in the manner of writing correspondences,


• Can analyze and resolve simple to medium numeric and logical problems or cases.

• Keen attention to details

Education, Trainings and Licenses Required

• Bachelor’s Degree