Presales Engineer – AI CX Solutions (South EMEA)

Zendesk Technologies Spain, S.L. (Spain); España; Hybrid; PHP 3,270,000 - 5,087,000; Full time

Benefits offered by this job

Hybrid work model

Remote work option

Job summary

Zendesk is seeking a Sales Engineer to join our presales team focused on South EMEA and MED. You’ll configure engaging demonstrations of Zendesk core capabilities, including AI agents, and explain how our platform drives customer outcomes.

You will partner with Account Executives to tailor value-driven demos, support discovery, and build standard POCs while addressing security and RFP/RFI requirements. This hybrid role may involve travel up to 25% and collaboration across global teams.

Qualifications

• Bachelor’s degree in a technical or business discipline or equivalent practical technology experience.
• 2–4 years in solution engineering, technical support, implementation consulting, or customer success in B2B SaaS.
• Comfort with APIs, JSON, webhooks, and modern browser tooling.
• AI fluency with generative AI and conversational workflows.
• Understanding of customer service metrics, CRMs, or help-desk workflows.
• Willingness to travel up to 25% annually.

Responsibilities

• Deliver tailored demonstrations showcasing Zendesk core capabilities and AI agents.
• Support discovery conversations to identify challenges and integration needs.
• Build standard sandbox environments and POCs to validate requirements.
• Address security, architecture, and RFP/RFI questionnaires.
• Leverage internal templates and API recipes to ensure high-quality deliverables.

Skills

APIs & JSON

AI Fluency

CRM Knowledge

Travel Availability

Education

Bachelor’s degree in technical or business discipline

Tools

Sandbox environments

API recipes

Job description

Zendesk is seeking a Sales Engineer to join our presales team focused on South EMEA and MED. You’ll configure engaging demonstrations of Zendesk core capabilities, including AI agents, and explain how our platform drives customer outcomes.

You will partner with Account Executives to tailor value-driven demos, support discovery, and build standard POCs while addressing security and RFP/RFI requirements. This hybrid role may involve travel up to 25% and collaboration across global teams.