Presales Sales Engineer - AI CX Solutions

Zendesk, S. De R.L. DE CV (Mexico); Mexico; Hybrid; PHP 2,203,000 - 3,305,000; Full time

Job summary

Zendesk is seeking a Sales Engineer for the AMER region, focused on English-speaking customers. The role involves configuring tailored product demonstrations, supporting technical discovery, and building standard proofs of concept to validate how Zendesk’s AI-enabled platform solves customer needs.

Aligned with Account Executives, you will showcase core capabilities, address security and architectural questionnaires, and leverage pre-built templates to ensure high-quality, consistent

Qualifications

• Bachelor’s degree in a technical or business discipline or equivalent practical technology experience.
• 2–4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.
• Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
• AI-fluent with a strong understanding of the generative AI landscape, model capabilities, and conversational workflow architecture.
• Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
• Ability and willingness to travel up to 25% annually for regional customer presentations and team events.

Responsibilities

• Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
• Support Discovery & Scoping: Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects.
• Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
• Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression.
• Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.

Skills

APIs

JSON

Webhooks

AI fluency

CRM basics

SaaS knowledge

Education

Bachelor’s degree in a technical or business discipline

Job description

Zendesk is seeking a Sales Engineer for the AMER region, focused on English-speaking customers. The role involves configuring tailored product demonstrations, supporting technical discovery, and building standard proofs of concept to validate how Zendesk’s AI-enabled platform solves customer needs.

Aligned with Account Executives, you will showcase core capabilities, address security and architectural questionnaires, and leverage pre-built templates to ensure high-quality, consistent