Premium F&B Restaurant Manager — Lead Service & Ops

Tian Tian Hainanese Chicken Rice

Taytay

On-site

PHP 2,463,000 - 3,284,000

Full time

5 days ago

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Benefits offered by this job

Transport allowance

Uniform provided

Insurance and Medical Benefits

Staff meals

Job summary

Tian Tian Hainanese Chicken Rice is seeking an experienced Restaurant Manager to lead front and back of house operations at Jewel Changi Airport. This hands-on leader will balance operational discipline with warm hospitality in a fast-paced, premium setting.

The role requires strong leadership, English fluency, and proven experience in high-volume branded restaurants or airports. Enjoy structured shifts, staff development, and opportunities to optimize guest experiences.

Qualifications

Min 5 to 7 years in a managerial role in F&B.
Experience in premium shopping malls, airports, hotels, or branded restaurant chains with strict F&B compliance.
Strong leadership, interpersonal, and problem-solving skills.
Proficiency in English; ability to interact with local and international customers.
Familiar with POS systems.

Responsibilities

Lead daily restaurant operations, act as Manager-on-Duty, conduct pre shift briefings to ensure service readiness, oversee service flow and queue management, cashiering and guest experiences.
Handle escalated customer feedback and service recovery professionally.
Maintain consistent service standards during peak tourist and travel periods.
Recruit, train, coach, and motivate service crew and supervisor.
Plan manpower deployment and work shift rosters.
Work closely with the Assistant Restaurant Manager to ensure full daily coverage.
Conduct performance reviews and support staff retention.
Ensure strict adherence to mall’s SOP operating requirements.
Maintain high standards of grooming, hygiene, cleanliness, and safety.
Regular and surprise audits by landlords.
Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM).
Incident reporting response times.
Own outlet KPIs: service speed, guest experience, labour and wastage.
Monitor and report daily sales, inventory levels, cost drivers and stock variance.
Work with HQ to execute promotions and seasonal demand planning.
Coordinate service improvements based on landlord or customer feedback.
Submit daily sales, and incident reports accurately and on time.
Full responsibility for P&L, cost control, labour %, food cost.
Daily opening & closing accountability.
Inventory management, supplier liaison, stock audits.