Airline Ops Lead – Ground Handling & Service

HEY ROCKET PTE LTD; Taytay; On-site; PHP 1,314,000 - 1,615,000; Full time

Benefits offered by this job

Joining bonus

Monthly allowances

Changi Airport location

Job summary

Hey Rocket Pte. Ltd. is seeking a strong operations leader to oversee daily flight operations and passenger service at Changi Airport Terminals.

You will guide frontline staff, coordinate with airlines, and ensure high service standards to deliver smooth passenger experiences. This role requires NITEC or above, Singaporean nationality, and the ability to work rotating shifts including weekends and public holidays.

Qualifications

• Must be Singaporean
• NITEC level or above
• Comfortable with rotating shifts, weekends and public holidays
• Able to lead and manage a team effectively

Responsibilities

• Oversee daily airline flight operations and passenger service areas
• Lead and guide frontline staff to deliver excellent customer service
• Handle passenger incidents and ensure proper service recovery
• Liaise with airlines to resolve operational issues and improve processes
• Monitor service standards (SLA, KPI, surveys) and ensure compliance
• Prepare and submit daily operational reports
• Supervise team performance and ensure SOP adherence

Skills

Leadership

Team management

Operational oversight

Customer service

Liaison with airlines

Education

NITEC and above

Job description

Hey Rocket Pte. Ltd. is seeking a strong operations leader to oversee daily flight operations and passenger service at Changi Airport Terminals.

You will guide frontline staff, coordinate with airlines, and ensure high service standards to deliver smooth passenger experiences. This role requires NITEC or above, Singaporean nationality, and the ability to work rotating shifts including weekends and public holidays.