Senior Customer Service & Operations Agent

FedEx Group; Mexico; Hybrid; PHP 200,880 - 334,800; Full time

Job summary

FedEx is seeking a customer service/clerical associate at our Pampanga station. You will assist customers, trace packages, answer questions about FedEx products, and provide over-the-counter service.

You will prepare various reports and support station operations while ensuring accurate records and compliance with shipping rules. The role requires high school level education, clerical experience, strong English skills, and physical ability to lift up to 70 lbs with equipment.

Qualifications

• High School degree or equivalent and clerical experience preferred.
• Excellent communication and organizational skills.
• Ability to lift 70 lbs and handle packages up to 150 lbs with equipment.
• Fluent in English (TOEIC 450 ptos).

Responsibilities

• Assist customers by tracing packages and answering questions.
• Provide over-the-counter service and prepare operations reports.
• Audit airway bills and records as required.
• Interfacing with customers on customs related issues.

Skills

Excellent communication

Organizational skills

Human relations

English fluency

Education

High School degree/Equivalent

Tools

Computer literacy

Job description

FedEx is seeking a customer service/clerical associate at our Pampanga station. You will assist customers, trace packages, answer questions about FedEx products, and provide over-the-counter service.

You will prepare various reports and support station operations while ensuring accurate records and compliance with shipping rules. The role requires high school level education, clerical experience, strong English skills, and physical ability to lift up to 70 lbs with equipment.