Pre-Sales & Customer Experience Associate

Big3 AR-Van's Garments Manufacturing Company; Philippines; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Employee Recognition Program

Parking Space

Job Training

Professional Development

Job summary

Big3 AR-Van's Garments Manufacturing Company is seeking an entry-level customer service representative on-site in Quezon City. The role requires handling inquiries via phone, email, or chat and providing product information to customers.

You will resolve complaints, maintain records of interactions, and collaborate with the team to enhance service quality. A Bachelor’s degree is preferred, with strong English communication and a customer-focused mindset.”

Qualifications

• Bachelor’s degree preferred.
• Entry-level (0–2 years) experience.
• Strong English language communication skills, both verbal and written.
• Customer-oriented mindset with excellent problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Provide information about products and services to customers.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and customer satisfaction.

Skills

English communication

Customer service

Problem solving

Education

Bachelor’s degree

Job description

Big3 AR-Van's Garments Manufacturing Company is seeking an entry-level customer service representative on-site in Quezon City. The role requires handling inquiries via phone, email, or chat and providing product information to customers.

You will resolve complaints, maintain records of interactions, and collaborate with the team to enhance service quality. A Bachelor’s degree is preferred, with strong English communication and a customer-focused mindset.”