Customer Service Associate – Voice & Non-Voice Support

Big3 AR-Van's Garments Manufacturing Company; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Job summary

Big3 AR-Van's Garments Manufacturing Company is seeking a Customer Service Representative to handle voice and non-voice inquiries from clients. The role is on-site in Quezon City and requires no prior experience beyond a High School diploma.

The position emphasizes delivering exceptional service, resolving issues promptly, and maintaining accurate customer records. The ideal candidate will possess strong communication and interpersonal skills, along with the ability to handle complaints with

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle customer complaints with empathy and professionalism.
• Qualities and Traits: Positive attitude and willingness to learn.

Responsibilities

• Provide exceptional customer service to clients through voice and non-voice channels.
• Assist customers in resolving inquiries and issues promptly and efficiently.
• Document interactions and maintain accurate customer records in the system.
• Work collaboratively with team members to enhance the overall customer experience.
• Identify opportunities for process improvement and contribute to team goals.

Skills

Communication

Interpersonal skills

Empathy

Education

High School Diploma or equivalent

Job description

Big3 AR-Van's Garments Manufacturing Company is seeking a Customer Service Representative to handle voice and non-voice inquiries from clients. The role is on-site in Quezon City and requires no prior experience beyond a High School diploma.

The position emphasizes delivering exceptional service, resolving issues promptly, and maintaining accurate customer records. The ideal candidate will possess strong communication and interpersonal skills, along with the ability to handle complaints with