Customer Experience Specialist - Voice & Non-Voice Support

Big3 AR-Van's Garments Manufacturing Company; Makati; On-site; PHP 200,880 - 267,840; Full time

Job summary

Big3 AR-Van's Garments Manufacturing Company in Makati seeks a Customer Service Representative (Voice and Non-Voice) for a full-time, on-site role. No prior experience required; High School Diploma or equivalent acceptable.

You will provide exceptional service, resolve inquiries, document interactions, and collaborate with the team to improve customer experience. Opportunity to grow via an Employee Recognition Program and government-mandated benefits.

Qualifications

• High School Diploma or equivalent.
• Entry-level (0–2 years) experience.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with empathy and professionalism.
• Positive attitude and willingness to learn.

Responsibilities

• Provide exceptional customer service to clients through voice and non-voice channels.
• Assist customers in resolving inquiries and issues promptly and efficiently.
• Document interactions and maintain accurate customer records in the system.
• Work collaboratively with team members to enhance the overall customer experience.
• Identify opportunities for process improvement and contribute to team goals.

Skills

Strong communication

Empathy and professionalism

Education

High School Diploma

Job description

Big3 AR-Van's Garments Manufacturing Company in Makati seeks a Customer Service Representative (Voice and Non-Voice) for a full-time, on-site role. No prior experience required; High School Diploma or equivalent acceptable.

You will provide exceptional service, resolve inquiries, document interactions, and collaborate with the team to improve customer experience. Opportunity to grow via an Employee Recognition Program and government-mandated benefits.