Pre-owned Business Strategy and E-Commerce Operations Lead, (Philippines E-commerce)

ByteDance; Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

ByteDance is seeking a Pre-owned Business Strategy and E-Commerce Operations Lead for the Philippines E-commerce team in Taguig. The role focuses on designing and scaling the pre-owned operating model, authentication, and seller programs to drive growth and trust.

You will partner with regional product and operations teams, define grading and inspection standards, and lead cross-functional initiatives to improve efficiency and buyer experience. Regular, on-site role in Manila area.

Qualifications

• 3+ years in pre-owned/recommerce, marketplace operations, e-commerce, business strategy, consulting, or related fields.
• Experience building or scaling business processes, operating models, or strategic initiatives from problem to implementation.
• Strong understanding of marketplace dynamics, trust, product quality, authentication, pricing, fulfillment, and customer experience.
• Strong analytical and structured problem-solving skills with the ability to translate problems into actionable solutions.

Responsibilities

• Design and improve the end-to-end operating model for pre-owned commerce, including onboarding, listing, grading, authentication, fulfillment, after-sales, and buyer experience.
• Define product condition standards, grading methodologies, inspection criteria, and scalable processes.
• Develop authentication, inspection, verification, and quality-control processes with internal and external partners.
• Lead high-impact initiatives to accelerate growth and improve efficiency across the marketplace.
• Design seller policies, incentives, SOPs, and partner models to boost participation and quality.
• Identify and build partnerships with authentication providers, retailers, refurbishers, logistics providers, and ecosystem players.
• Collaborate with regional Product and Operations teams to translate problems into product requirements and drive adoption.
• Analyze marketplace performance, seller behavior, consumer trends, and transaction data to inform decisions.
• Shape go-to-market strategies with cross-functional teams to accelerate adoption of pre-owned commerce.
• Align stakeholders, set milestones and success metrics, and drive initiatives from concept to measurable impact.

Skills

Pre-owned/recommerce

Marketplace ops

E-commerce

Business strategy

Consulting

Education

Bachelor's degree or above

Tools

Excel

SQL

Tableau

Power BI

Job description

Pre-owned Business Strategy and E-Commerce Operations Lead, (Philippines E-commerce)

Location:

Taguig

Team:

Commerce ops

Employment Type:

Regular

Job Code:

A132703A

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Responsibilities

• Build the Pre-owned Operating Model: Design and improve the end-to-end operating model for pre-owned commerce, covering seller onboarding, product listing, condition assessment, authentication, fulfillment, after-sales, and buyer experience.
• Develop Product Condition & Grading Frameworks: Define clear and scalable product condition standards, grading methodologies, inspection criteria, and processes that create consistency across sellers, categories, and transactions.
• Build Trust & Authentication Capabilities: Develop authentication, inspection, verification, and quality-control processes in partnership with internal teams and external specialists to increase buyer confidence and reduce transaction risks.
• Lead Strategic Business Initiatives: Identify and lead high-impact initiatives that accelerate pre-owned business growth, improve operational efficiency, and strengthen the overall marketplace ecosystem — from problem definition through execution and measurement.
• Design Scalable Processes & Incentives: Develop operating processes, seller policies, incentive mechanisms, and partner models that improve seller participation, product quality, transaction success, and customer experience.
• Build Strategic Partnerships: Identify and develop partnerships with authentication providers, retailers, refurbishers, logistics providers, industry specialists, and other ecosystem players to strengthen the pre-owned value chain.
• Partner with Product & Operations: Work closely with regional Product and Operations teams to translate business problems into product requirements, influence product roadmaps, launch new capabilities, and drive adoption.
• Drive Data-led Business Decisions: Analyze marketplace performance, seller behavior, consumer trends, operational metrics, and transaction data to identify gaps and opportunities and develop actionable recommendations.
• Shape Go-to-Market Strategy: Work with Commercial, Category, Marketing, Operations, and other teams to design and launch new programs, categories, seller models, and initiatives that accelerate adoption of pre-owned commerce.
• Drive Cross-functional Execution: Align stakeholders across local and regional teams, establish clear milestones and success metrics, and ensure strategic initiatives move from concept to execution with measurable business impact.

Qualifications

Minimum Qualifications

• Bachelor's degree or above, with 3+ years of experience in pre-owned/recommerce, marketplace operations, e-commerce, business strategy, consulting, or related industries.
• Proven experience building or scaling business processes, operating models, or strategic initiatives from problem identification through implementation.
• Strong understanding of marketplace dynamics and the challenges of buying and selling pre-owned products, including trust, product quality, seller behavior, authentication, pricing, fulfillment, and customer experience.
• Strong analytical and structured problem-solving skills, with the ability to break down ambiguous business challenges and develop practical, scalable solutions.
• Strong project and stakeholder management skills, with the ability to work effectively across Product, Operations, Commercial, and external partners.
• Strong ownership and execution ability, with a track record of driving projects independently in a fast-paced and ambiguous environment.

Preferred Qualifications

• Experience in secondhand marketplaces, classifieds, retail, e-commerce, consumer internet, or marketplace platforms.
• Experience working on pre-owned product authentication, inspection, grading, quality control, seller operations, or marketplace trust and safety.
• Experience building partnerships with authentication providers, retailers, refurbishers, logistics providers, industry associations, or other ecosystem partners.
• Experience designing operating models, seller programs, incentive mechanisms, SOPs, or go-to-market strategies.
• Experience working with Product teams to translate business requirements into product features, platform solutions, or new marketplace capabilities.
• Strong commercial and business acumen, with the ability to balance customer trust, operational feasibility, seller economics, and business growth.
• Strong data analysis skills and proficiency in tools such as Excel, SQL, Tableau, Power BI, or similar business intelligence tools.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.