Pre-owned Business Strategy and E-Commerce Operations Lead, (Philippines E-commerce)

ByteDance; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

ByteDance in the Philippines is building a new Pre-owned Business Strategy & Operations team. The role focuses on creating a scalable operating model for pre-owned commerce, including product condition standards, authentication, seller onboarding, and buyer experience.

You will work across Strategy, Product, Operations, and Commercial teams to drive data-led decisions, partnerships, and GTM initiatives that scale the business from 0 to 1 and beyond.

Qualifications

• Bachelor's degree or above; 3+ years in pre-owned/recommerce, marketplace ops, or related fields.
• Proven ability to build or scale processes, operating models, or strategic initiatives.
• Strong understanding of marketplace dynamics, trust, pricing, and fulfillment.
• Analytical, structured problem solving with ability to translate to actions.
• Excellent project and stakeholder management across cross-functional teams.

Responsibilities

• Design the end-to-end Pre-owned operating model: seller onboarding, listing, authentication, fulfillment, and buyer experience.
• Create product condition standards, grading methods, and inspection criteria for consistency.
• Develop authentication, inspection, and QC processes with internal and external partners.
• Lead high-impact initiatives to accelerate growth and improve efficiency.
• Develop scalable seller policies, incentives, and partner models.
• Identify partnerships with auth providers, retailers, refurbishers, and logistics players.
• Collaborate with Product & Operations to translate business needs into product requirements.
• Analyze marketplace data to identify gaps and inform recommendations.
• Shape go-to-market strategies with cross-functional teams to drive adoption.
• Align stakeholders, set milestones, and ensure execution with measurable impact.

Skills

Analytical thinking

Stakeholder management

Project management

Problem solving

Ownership & execution

Data analysis

Education

Bachelor's degree or above

Tools

Excel

SQL

Tableau

Power BI

Job description

Responsibilities

About the team
The e-commerce industry has experienced rapid growth in recent years and continues to be one of the most competitive sectors among leading internet companies. ByteDance E-commerce is building an innovative commerce ecosystem that connects consumers, merchants, creators, and brands through content and technology.

The Pre-owned Business Strategy team is focused on building the next generation of pre-owned commerce in the Philippines. Unlike traditional e-commerce, pre-owned commerce requires a different operating model — from defining product conditions and building trust with buyers, to authentication, seller enablement, fulfillment, pricing, and scalable marketplace operations.

The team works across Strategy, Product, Operations, Commercial, and external partners to build the foundations of a trusted and scalable pre-owned ecosystem.

About the role
As a Pre-owned Business Strategy & Operations Manager, you will play a key role in building and scaling the pre-owned business from the ground up.

You will solve some of the most fundamental challenges in creating a trusted pre-owned marketplace — how products should be assessed and categorized, how authenticity and quality should be established, how sellers and partners should operate, and how the overall business model can scale efficiently.

You will work at the intersection of business strategy, marketplace operations, product, trust, partnerships, and commercial growth, turning ambiguous business problems into scalable operating models and practical solutions.

This is a highly entrepreneurial role for someone who enjoys building from 0 to 1, designing new processes, solving complex marketplace problems, and working across functions to turn ideas into reality.

• Build the Pre-owned Operating Model: Design and improve the end-to-end operating model for pre-owned commerce, covering seller onboarding, product listing, condition assessment, authentication, fulfillment, after-sales, and buyer experience.
• Develop Product Condition & Grading Frameworks: Define clear and scalable product condition standards, grading methodologies, inspection criteria, and processes that create consistency across sellers, categories, and transactions.
• Build Trust & Authentication Capabilities: Develop authentication, inspection, verification, and quality-control processes in partnership with internal teams and external specialists to increase buyer confidence and reduce transaction risks.
• Lead Strategic Business Initiatives: Identify and lead high-impact initiatives that accelerate pre-owned business growth, improve operational efficiency, and strengthen the overall marketplace ecosystem — from problem definition through execution and measurement.
• Design Scalable Processes & Incentives: Develop operating processes, seller policies, incentive mechanisms, and partner models that improve seller participation, product quality, transaction success, and customer experience.
• Build Strategic Partnerships: Identify and develop partnerships with authentication providers, retailers, refurbishers, logistics providers, industry specialists, and other ecosystem players to strengthen the pre-owned value chain.
• Partner with Product & Operations: Work closely with regional Product and Operations teams to translate business problems into product requirements, influence product roadmaps, launch new capabilities, and drive adoption.
• Drive Data-led Business Decisions: Analyze marketplace performance, seller behavior, consumer trends, operational metrics, and transaction data to identify gaps and opportunities and develop actionable recommendations.
• Shape Go-to-Market Strategy: Work with Commercial, Category, Marketing, Operations, and other teams to design and launch new programs, categories, seller models, and initiatives that accelerate adoption of pre-owned commerce.
• Drive Cross-functional Execution: Align stakeholders across local and regional teams, establish clear milestones and success metrics, and ensure strategic initiatives move from concept to execution with measurable business impact.

Qualifications

Minimum Qualifications

• Bachelor's degree or above, with 3+ years of experience in pre-owned/recommerce, marketplace operations, e-commerce, business strategy, consulting, or related industries.
• Proven experience building or scaling business processes, operating models, or strategic initiatives from problem identification through implementation.
• Strong understanding of marketplace dynamics and the challenges of buying and selling pre-owned products, including trust, product quality, seller behavior, authentication, pricing, fulfillment, and customer experience.
• Strong analytical and structured problem-solving skills, with the ability to break down ambiguous business challenges and develop practical, scalable solutions.
• Strong project and stakeholder management skills, with the ability to work effectively across Product, Operations, Commercial, and external partners.
• Strong ownership and execution ability, with a track record of driving projects independently in a fast-paced and ambiguous environment.

Preferred Qualifications

• Experience in secondhand marketplaces, classifieds, retail, e-commerce, consumer internet, or marketplace platforms.
• Experience working on pre-owned product authentication, inspection, grading, quality control, seller operations, or marketplace trust and safety.
• Experience building partnerships with authentication providers, retailers, refurbishers, logistics providers, industry associations, or other ecosystem partners.
• Experience designing operating models, seller programs, incentive mechanisms, SOPs, or go-to-market strategies.
• Experience working with Product teams to translate business requirements into product features, platform solutions, or new marketplace capabilities.
• Strong commercial and business acumen, with the ability to balance customer trust, operational feasibility, seller economics, and business growth.
• Strong data analysis skills and proficiency in tools such as Excel, SQL, Tableau, Power BI, or similar business intelligence tools.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.