Account Manager, Fashion, Womenswear (Philippines E-Commerce) Global Operations - Commerce ops Taguig Regular

ByteDance; Taguig; Sur place; PHP 900 000 - 1 500 000; Plein temps

Résumé du poste

ByteDance is seeking a results-driven Commerce Ops professional to help grow the merchant ecosystem on its fashion marketplace. You will guide sellers through onboarding, performance optimization, and campaign execution, delivering excellent customer experience and strong merchant growth.

The role focuses on acquiring brands, nurturing relationships, and driving long-term collaboration plans. You will work closely with cross-functional teams to ensure high-quality service, optimise campaigns,

Qualifications

• Bachelor's degree or above.
• 3+ years of experience in e-commerce.
• Excellent interpersonal and negotiation skills.
• Medium Mandarin Chinese proficiency.
• Attention to detail, affinity with numbers, logical and problem solving.
• A good team player, fast learner and open to changes.
• Proficient in Excel and PowerPoint.

Responsabilités

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationships with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunities fitting merchants' short-term and long-term development plans and build JBPs.
• Maintain service quality by sellers (low cancellation/return rate), shipping LT, and other components to increase conversion and customer satisfaction.
• Manage merchants by leveraging incubation and management programs and tools.

Connaissances

Interpersonal skills

Negotiation

Mandarin Chinese (spoken)

Formation

Bachelor's Degree or above

Outils

Excel

PowerPoint

Description du poste

Location: Taguig

Team: Commerce ops

Employment Type: Regular

Job Code: A110168

Share this listing:

Responsibilities

About the team. This team helps fashion marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller (low cancelation and return rate), shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications

• Bachelor's Degree or above
• 3+ years of experience in e-commerce industry
• Excellent interpersonal and negotiation skills
• Medium oral proficiency in Mandarin Chinese to support clear communication with Chinese-speaking sellers within portfolio
• Attention to detail, affinity with numbers, logical and problem solving skill
• A good team player, fast learner and open to changes
• Proficient in Excel and PowerPoint

Preferred Qualifications

• Direct experience in relevant categories preferred
• Strong connections with brands and big sellers are preferred

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.