Power Markets & Customer Relations Lead

Meralco PowerGen (MGEN); Pasig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Meralco PowerGen (MGEN) in the Philippines is hiring a Customer Affairs Officer - VISMIN to drive marketing, accounts management, and customer relations services. The role covers wholesale, retail, WESM proceeds, and capacity markets, with future generator-generator contracting and electricity derivatives.

The successful candidate will manage accounts, monitor contracts, develop customer relation initiatives, and support marketing of power products and services across Visayas and Mindanao and

Qualifications

• Strong organizational and interpersonal skills.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work in a dynamic, fluid environment.
• Based in Ortigas but willing to travel to Visayas and Mindanao.

Responsibilities

• Accounts Management: Manage bilateral supply/capacity contracts with Distribution utilities, consortia/aggregators/suppliers, and System Operation/Transmission Network Provider.
• Contracts Monitoring: Monitor pre-conditions of contract effectivity and approval processes.
• Customer Relations and Services: Develop initiatives related to customer relations and services and oversee implementation of customer relation projects.
• Marketing of Products/Services: Assist in marketing of products/services including Electric Power Purchase Agreement and other contracts; help develop marketing plans.
• Portfolio Management (Bulk contracts and RCOA Sales): Assist in contract negotiation and regulatory approval processes; support ER 1-94 projects.
• Technical Provisions: Conduct market research on customer requirements and industry trends relevant to Commercial, Sales, and Business Development.
• After-Contract Execution Services: Assist in handling customer billing disputes; provide after-sale services.

Job description

Meralco PowerGen (MGEN) in the Philippines is hiring a Customer Affairs Officer - VISMIN to drive marketing, accounts management, and customer relations services. The role covers wholesale, retail, WESM proceeds, and capacity markets, with future generator-generator contracting and electricity derivatives.

The successful candidate will manage accounts, monitor contracts, develop customer relation initiatives, and support marketing of power products and services across Visayas and Mindanao and