Post-Sales Logistics Coordinator — 24/7 Customer Solutions

United Parcel Service, Inc.; Philippines; On-site; PHP 260,000 - 340,000; Full time

Job summary

UPS is seeking a PSL Representative to handle inbound customer communications and coordinate customized transportation and delivery solutions for strategic customers.

You will support warehouse customers by ensuring shipments are delivered efficiently and in accordance with customer requirements, including expedited transportation when needed. The role requires proactive monitoring and collaboration with internal teams to ensure timely and successful delivery and high customer satisfaction.

Qualifications

• Strong customer-focused mindset with attention to detail.
• Excellent verbal and written communication skills.
• Highly organized with ability to multitask in a fast-paced environment.
• Strong problem-solving and analytical abilities.

Responsibilities

• Handle inbound customer communications via phone, email, and messaging to coordinate transportation solutions.
• Coordinate and execute customized transportation and delivery solutions for customers.
• Support warehouse customers to ensure shipments are delivered efficiently and per requirements.
• Monitor shipment status and address transportation challenges with stakeholders for timely delivery.
• Proactively manage urgent or escalated shipments to maintain customer satisfaction.

Skills

Customer-focused

Organized multitasking

Problem solving

Issue resolution

Customized transportation

Job description

UPS is seeking a PSL Representative to handle inbound customer communications and coordinate customized transportation and delivery solutions for strategic customers.

You will support warehouse customers by ensuring shipments are delivered efficiently and in accordance with customer requirements, including expedited transportation when needed. The role requires proactive monitoring and collaboration with internal teams to ensure timely and successful delivery and high customer satisfaction.