Customer Solutions Specialist

hcmportal; Philippines; On-site; PHP 300,000 - 450,000; Full time

Job summary

UPS is seeking a permanent employee to handle incoming requests from customers and vendors, execute orders, provide quotes, and check shipment status. You will analyze customer needs and offer practical solutions, applying knowledge of established processes to execute with excellence.

The role involves administrative or technical support to ensure smooth operations, recognizing and solving typical problems within the team, and contributing to service quality with proper guidance and supervision.

Responsibilities

• Handles incoming requests from customers and vendors, executes orders, provides quotes, checks shipment status.
• Analyzes customer needs and provides practical solutions while following established processes.

Job description

UPS is seeking a permanent employee to handle incoming requests from customers and vendors, execute orders, provide quotes, and check shipment status. You will analyze customer needs and offer practical solutions, applying knowledge of established processes to execute with excellence.

The role involves administrative or technical support to ensure smooth operations, recognizing and solving typical problems within the team, and contributing to service quality with proper guidance and supervision.