Post Sales Consultant

ingrammicro; Mexico; Hybrid; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Professional development opportunities

Competitive benefits package

Career growth in a global technology 솔

Job summary

Ingram Micro in Mexico City is seeking an experienced post-sales technical consultant to provide advanced support and guidance across assigned technologies. You will act as a trusted SME, lead complex issue resolution, and manage technical projects to ensure contractual compliance and customer satisfaction.

The role requires 8+ years of experience, with at least 5 years in post-sales or professional services, and strong skills in infrastructure, cloud, networking, and security.

Qualifications

• Bachelor’s degree in IT, CS, engineering or related field.
• 8+ years professional experience with 5+ years in post-sales support or consulting.
• Strong expertise in infrastructure, cloud, networking, cybersecurity or related tech.
• Proven ability to manage complex technical projects and customer-facing engagements.
• Excellent analytical, problem-solving, communication and stakeholder skills.
• Ability to work independently and influence technical decisions.

Responsibilities

• Provide advanced post-sales technical support and consulting to customers.
• Act as a Subject Matter Expert (SME) and trusted advisor for assigned technologies.
• Lead the resolution of complex technical issues and escalations.
• Manage and deliver technical projects with customer satisfaction and contractual compliance.
• Collaborate with internal and external stakeholders to drive successful outcomes.
• Mentor junior team members and share best practices.
• Identify opportunities for process improvement and service optimization.

Skills

Post-sales support

Technical consulting

Project management

Customer engagement

Strong communication

Independent work

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description:

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of professional experience, including at least 5 years in post-sales support, technical consulting, or professional services.
• Strong expertise in infrastructure, cloud, networking, cybersecurity, or related technologies.
• Proven ability to manage complex technical projects and customer-facing engagements.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and influence technical decisions across teams.

Key Responsibilities

• Provide advanced post-sales technical support and consulting to customers.
• Act as a Subject Matter Expert (SME) and trusted advisor for assigned technologies and solutions.
• Lead the resolution of complex technical issues and critical escalations.
• Manage and deliver technical projects, ensuring customer satisfaction and contractual compliance.
• Collaborate with internal and external stakeholders to drive successful outcomes.
• Mentor junior team members and share technical best practices.
• Identify opportunities for process improvement and service optimization.

What We Offer

• Opportunity to work with leading technologies and global customers.
• Exposure to complex and high-impact technical projects.
• Collaborative, innovative, and growth-oriented work environment.
• Professional development and continuous learning opportunities.
• Career growth within a global technology solutions provider.
• Competitive compensation and benefits package.