Customer Experience Specialist (Aftersales & Support)

Techdynamics OPC; Manila; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer-centric company in Metro Manila is seeking a dedicated Customer Service Representative to assist customers with inquiries and provide aftersales support. The role requires strong communication skills and experience in handling customer complaints effectively. You will work closely with various teams to ensure a seamless service experience. This position is essential for maintaining customer satisfaction and requires attention to detail.

Qualifications

• Proven experience as a Customer Service or similar role.
• Ability to handle customer complaints and provide solutions.
• Proficiency in using customer service software and tools.

Responsibilities

• Assist customers with inquiries, complaints, and requests.
• Provide aftersales support, including handling returns.
• Investigate and resolve customer issues promptly.

Skills

Strong communication skills

Customer complaint handling

Detailed-oriented

Interpersonal skills

Knowledge of aftersales processes

Tools

Customer service software

Job description

A customer-centric company in Metro Manila is seeking a dedicated Customer Service Representative to assist customers with inquiries and provide aftersales support. The role requires strong communication skills and experience in handling customer complaints effectively. You will work closely with various teams to ensure a seamless service experience. This position is essential for maintaining customer satisfaction and requires attention to detail.